Account Manager
- Location: Onsite (200 Republic St, Birmingham, AL 35214)
- Schedule: Monday–Friday
- Compensation: $48,600-$63,250 per year. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location.
- Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
- Customer & Business Growth: Manage a portfolio of shippers, uncover new lane opportunities, and grow gross margin through strategic partnerships
- Sales & Prospecting: Identify and pursue new business through cold calls, referrals, and CRM tools
- Negotiation & Pricing: Negotiate with shippers and carriers to ensure profitability and long-term success
- Execution & Coordination: Partner with agents and internal operations teams to ensure smooth freight execution
- Account Management: Serve as the main point of contact for customers, providing quick, professional responses to all inquiries
- Collaboration & Coverage: Support peer accounts when needed to maintain team coverage and customer satisfaction
- Proven success in transportation, logistics, or brokerage account management
- Strong relationship-building and negotiation skills
- Entrepreneurial mindset with a passion for customer success
- Comfortable managing multiple priorities in a fast-paced, team-driven environment
- Familiarity with CRM tools and freight industry platforms
- High school diploma or GED
- Basic understanding of transportation or logistics operations
- Strong written and verbal communication skills
- Experience in a brokerage or 3PL environment
- CRM and Microsoft Office proficiency
- Competitive, team-oriented approach
- A four-year degree or applicable work experience with demonstrated success
- Safety at the Core of All We Do
- Integrity in Every Decision and Action
- Commitment to the Success of Employees, Customers, Agents, Contractors and Communities
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