Senior Customer Service Representative
Responsibilities:
- Utilize (D365) to manage customer accounts, process orders, maintain accurate records, track sales activities, and generate reports to monitor performance and growth opportunities.
- Ensure accuracy of purchase orders, quotations, pricing, customer records, and sales documentation while maintaining data integrity and compliance with company standards.
- Resolve customer and supplier issues related to invoicing, warranties, pricing discrepancies, order fulfillment, and other escalated matters.
- Collaborate with Operations, Engineering, Purchasing, Accounting, and Logistics teams to support customer requirements, product delivery, and business objectives.
- Ensure compliance with work instructions, sales terms and conditions, ISO 9001 requirements.
- Analyze sales performance, customer activity, and market trends to support forecasting, annual planning, and revenue growth initiatives.
- Coordinate customer inquiries, quotations, purchase orders, returns, and pricing activities to maximize customer satisfaction and profitability.
- Report on account performance, sales activity, customer trends, contract status, and growth opportunities to the aftermarket manager.
- Support sales campaigns, product promotions, and continuous improvement initiatives that enhance customer satisfaction, operational efficiency, and sales effectiveness.
- Mentor Customer Service Representatives on customer service best practices, sales processes, and system utilization.
- Meet established KPIs related to revenue growth, customer satisfaction, order accuracy, response times, issue resolution, account retention, and D365 data accuracy.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook); experience with Microsoft Dynamics 365 (D365) and manufacturing, rail, industrial equipment, or heavy-equipment environments preferred.
- 5-7 years of customer service, inside sales, account management, aftermarket sales, or related experience, with a proven track record of building customer relationships, growing accounts, achieving sales objectives, and resolving complex customer, warranty, and escalated service issues.
- Strong analytical, organizational, and problem-solving skills with the ability to evaluate sales performance, customer activity, and business trends while managing multiple priorities with a high degree of accuracy and attention to detail.
- High School Diploma or GED required.
- Associate or bachelor's degree in business, Sales, Marketing, Operations, or a related field preferred .
- The position operates in a professional office environment with prolonged periods of sitting and computer use in addition to using standard office equipment such as computers, iPads, phones, copiers, printers, fax, scanner, and filing cabinets. The employee is occasionally exposed to high levels of noise, welding operations, non-temperature-controlled environments, and others typical to a heavy-equipment manufacturing and warehouse environment. The use of proper PPE is required .
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finer, handle or feel and reach with hands and arms, lift and/or carry up to 25 pounds, balance, bend, stoop or kneel, climb, push/pull and squat, or crouch.
- The physical demands described here are representative of those that must be met by the Senior Customer Service Sales Rep in a position to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Multiple health plan options through Blue Cross Blue Shield,
- Health Savings Account (with company match) or Flexible Spending Accounts, depending on selected health care plan,
- Two Dental plan options through Blue Cross Blue Shield,
- Vision plan through VSP,
- Paid time off (vacation and 11 paid holidays),
- 401k plan with company match,
- Life/AD&D insurances (both company-paid and additional voluntary options),
- Sick leave, Short-term Disability and Long-term Disability plans (company-paid),
- Employee Assistance Program (EAP, company-paid),
- Three Aflac plans
- 2 pet insurance plans
- Legal insurance
- Identity & Fraud Protection Plan
Recommended Jobs
Housekeeping Supervisor - Full Time
Job Description Job Description At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern ame…
Delivery Driver
Sign on Bonus: Now offering a $1000 new hire sign-on bonus! Company information Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services an…
Earn $1,500-$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level)
Earn $1,500–$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level) Truck Driver Nation is growing, and we're looking for Freight Dispatchers ready to take control of their fina…
Pharmaceutical Production Associate
Job Description Job Description PHARMACEUTICAL PRODUCTION ASSOCIATE Automation Personnel Services is looking for a Pharmaceutical Production Associate for a company based in Huntsville, AL …
Electromechanical Assembler
Job Description Job Description The Assembly Technician II independently performs a broader range of mechanical and electrical assembly tasks with minimal supervision. This role requires demonstr…
Sanitation Worker
We are recruiting for good, hard working people who are looking to join a great team for our client in the Tuscaloosa, AL area. This is a great opportunity for someone looking for growth potential an…
Daycare Teacher / Van Driver
Job Description Job Description Now Hiring! Miles of Smiles Childcare & Learning Center We’re growing and looking for caring, dependable, and energetic individuals to join our team! Open P…
River Region Academy Teacher
Job Description Job Description GENERAL SUMMARY The River Region Academy teacher is responsible for creating a positive personal learning experience for students by teaching students using pro…
Automotive Service Lane Porter
Job Description Job Description Position Overview Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a dependable and customer-focused individual to join our Service Department a…