Assistant Store Manager

Assistant Store Manager

A Greer's Assistant Manager is committed to delivering more than is expected to customers and team members by providing a positive first impression and by living the Greer's Team Vision "To bring added joy, well-being and value to people's lives!" every day.

A Greer's Assistant Manager leads the day to day activities of an individual Company-owned store in the absence of the Store Director, ensuring all departments are fully staffed, trained and operating to Company standards with the Company Vision and Mission in mind. Assistant Manager is responsible in the absence of the Store Director total store operations including store schedules, activities and Associates to ensue store financial and other objectives are reached consistent with Company policies and procedures, and federal, state and local laws. Assistant Manager is responsible at all times for providing a workplace of mutual respect and opportunities for growth.

Position Requirements:

High school diploma required. Bachelor's degree in business administration or related field, or an equivalent combination of education and/or experience.

Three to five (3-5) years' experience in a retail grocery environment with increasing levels of responsibility.

Two (2) years' experience as a front end/3rd key manager or similar level role.

Proven leadership skills.

Knowledge in departmental processes and financial management practices in the retail supermarket industry.

Must have a strong knowledge base in supermarket retail and core business practices that affect retail supermarket operations.

Creates an environment that seeks innovation, fresh new ideas and perspectives that create value and produce financial results.

Must possess the ability to accomplish a win/win result in all negotiation processes entered.

Must possess the ability to be forward thinking and have global perspective, while delivering financial results with all initiatives.

Must possess excellent written and verbal communication skills to develop and maintain effective business relationships internally and externally.

Basic Skills & Physical Requirements:

• Requires retail background with prior management level experience related to retail operations. Requires a thorough understanding of overall company practices, policies and procedures.
• Requires strong written and oral communications skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the Assistant Manager's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations.
• Must be friendly and courteous and take initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
• Must be able to identify needs, problems, and opportunities and work with Store Director to make short and long term decisions in order to maximize sales and gross margins. Some business and financial knowledge is required. Requires knowledge of basic accounting and computer software. Must have working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of natural disaster, serious accident or uncommon event(s).
• Must sit, stand or walk for long period of time and be able to reach, lift, stack and maneuver object of varying dimensions and weights up to approximately 50 lbs. Ability to operate, push and pull fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required. May utilize cleaning supplies and chemicals from time to time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Occasional overnight travel may be required. Will be required from time to time to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.

Responsibilities, Accountabilities and Essential Duties:

• Primary duty is management of overall store operations in the absence of the Store Director. In that regard, assists in implementing Company and Division merchandising, operating and sales initiatives. Understands and is able to communicate Company goals, objectives, policies, practices, and procedures to store team, including department managers, and Associates and ensures compliance with them. Attends Store Director weekly meetings with department heads to review ads, sales plans and store promotions. In the Store Director's absence, conducts weekly meeting.
• Assists Store Director in coordinating safety practices in store to ensure that the Company's safety and health initiatives are implemented and communicated to all Associates. Emphasizes safety and health code compliance in all work practices.
• Assists Store Director in maintaining good store conditions, product quality and rotation, labeling standards and code date compliance in all departments. Conducts daily inspections of store conditions and coaches Associates while doing so in the absence of the Store Director.
• Familiar with and Assists Store Director to ensures compliance with Division scheduling initiatives and compliance with established policies, wages and payroll guidelines, including Time Clock Policy, benefit plans, grooming and dress code standards and child labor and other employment laws.
• Participates in training and hiring of store Associates. Provides guidance and instruction to Department Managers and Associates. Monitors Associate job performance and makes personnel and performance evaluation recommendations to Store Director.
• Helps builds and maintain positive Associate morale.
• In the absence of the Store Director, oversees and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedure. Helps controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales floor per Company standards. Safeguards Company assets. Assists in developing operating budgets and controls all in store operating, maintenance, expense and supply costs.
• Follows proper administrative procedures and completes or oversees completion of all required reports in absence of Store Director. Responsible for accurate inventory of all merchandise, supplies and equipment. Recommends to Store Director the expenditure for improvement or repair of store equipment and building. Implements emergency procedures in the event of equipment and computer software malfunctions when Manager on Duty in absence of Store Director.
• Helps create and maintain positive community relations. Helps develops, promote and maintain positive communication channels with manufacturer's representatives, store, division and corporate personnel.
• In the absence of the Store Director, Assistant Manager reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage in line with store payroll budget.
• Notifies Store Director of all Associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law. Notifies District Manager and Human Resource Department in the absence of the Store Director.
• Safely operates and handles all equipment and hazardous material.
• Provides suggestions, feedback and effective recommendations to Store Director on operational, personnel or other issues.
• Maintains and safeguards confidentiality concerning Associates, store sales and Company information.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats Associates consistently, fairly and with Courtesy, Dignity and Respect.
• In the absence of the Store Director coordinates store activities to ensure successful operations and compliance as measured by various checks and audits (Safety/Food Safety, Human Resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
• Assists Store Director with corporate Merchandising and Inventory programs.
• Models high standards of customer service to achieve a customer oriented store.
• Interacts with the local neighborhood or community to positively position the Company's presence.
• In the absence of the Store Director, responsible for department management including staffing, training, performance management and career development of team members, and developing and monitoring department goals.