Customer Service Sales

Job Description

Job Description

Retail Technologies, Inc. - Customer Service Representative
Retail Technologies, Inc. (RTI) is a solutions company specializing in shelf edge printing and marketing to self-service retail businesses nationwide including grocery, convenience, hardware, sporting goods, and other formats. We have been serving retail and wholesale customers in all 50 states and abroad for over 38 years. We provide industry-leading sign and label printing software solutions, shelf edge labels, talkers, and cardstock display signage products. In addition, RTI provides printer hardware and supplies and shelf fixtures to facilitate all display signage. We offer a complete solution to empower retailers to engage their customers at the point of decision, the shelf edge.

Weekly Hours are:
Monday – Friday 8 am – 5 pm in office, not remote
Weekends and major holidays are off.
Compensation: Salary starts at $30,000 base plus commission to reach $40-$50K annually to start.

Benefits: 100% Paid Medical, Dental, Vision Insurance, Paid Time Off, Paid Holidays

• Daily Responsibilities/Duties will include:
- Assisting sales teams in answering incoming phone calls and directing them to the appropriate person/dept.
- Making outbound developmental sales calls to current customers and prospects/leads – 25 calls per day minimum.
- Order entering and processing of eCommerce, Call-in, and Email orders for our shelf edge media products, printer supplies, and software maintenance & support.
- Updating customers with order confirmations, tracking/delivery info.
- Utilizing our CRM software/customer database, INFOR, and QuickBooks, to manage customer accounts and sales. Training provided.
- Working closely with RTI employees in other departments to service the customer.
- Working closely with RTI vendors and distributors to facilitate product fulfillment and delivery to the end user (customer location).
- Must be very computer literate
- Must be a clear communicator.
- Telephone sales skills a must.
• Polite, friendly, and a self-starter – phone/email outreach to engage the customer and offer our products and solutions – this is a consultative sales position.

• Excellent Customer Service and Customer Retention Skills necessary.
• Entering and transferring data in our sales CRM database.
• The ability to use MS Windows OS including Outlook and Office suite is a must.

Business to Business Sales Experience preferred

Retail Technologies, Inc., is a Mobile, AL based software company specializing in providing sign and bar-code label printing solutions to retailers nationwide.

Company Description

Retail Technologies, Inc., is a Mobile, AL based software company specializing in providing sign and bar-code label printing solutions to retailers nationwide.