Customer Service Officer
About Us
At Signal Tru Brand, we specialize in bold, strategic advertising campaigns that cut through the noise. Based in Birmingham, we are a results-driven firm committed to delivering tailored brand solutions that reflect authenticity and value. Our approach merges creativity with clear messaging to help our clients thrive in competitive markets. We believe in building long-term partnerships and empowering our team to grow alongside the brands we elevate.
Job Description
Job Description
We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring that inquiries are addressed with professionalism, efficiency, and care. You will help maintain a high standard of customer satisfaction while supporting internal teams with client-focused insights.
Responsibilities
Handle customer inquiries via phone, email, and in-person professionally and promptly
Resolve issues efficiently while ensuring a positive customer experience
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure seamless communication and support
Identify areas of improvement in customer service processes and recommend solutions
Follow company guidelines and maintain up-to-date knowledge of products and services
Monitor customer satisfaction and report feedback to management
Additional Information
Benefits
Competitive salary ($55,000 - $62,000)
Opportunities for professional growth and advancement
Supportive team environment focused on continuous improvement
Skills development and training programs
Health, dental, and vision insurance options
Paid time off and holidays
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