Level 1 Support Desk Technician

Job Description

Job Description

Level 1 Help Desk Technician

POSITION SUMMARY:

Bacheler Technologies is currently looking for a Level 1 Support Desk Technician for a position in Montgomery, Al. Level 1 Support Desk Technician will be the first line of support and work with the Level 2 and Level 3 Engineers to support a client base of over 100 companies. In this role, you will be responsible for answering, updating, and replying to help desk inquiries and performing basic server and technology troubleshooting. Help desk is the first level of support and communication for clients. Support desk is responsible for first response in answering, updating and replying to open tickets sent into the support desk either by phone one email. Need to be able to identify and organize tickets according to priority, do basic troubleshooting, and escalate tickets to appropriate engineers as needed. Strong aptitude in Windows and MAC OS, hardware troubleshooting and installation, general computer troubleshooting, application upgrades and assist support staff with field work as needed. Work requires knowledge of computer logic and methodology to run computer systems. Work requires ability to research and perform minor repairs to computer equipment.

QUALIFICATION - EXPERIENCE - KNOWLEDGE:

· Excellent written & verbal communication

· Able to identify and organize tickets according to priority.

· Distribute tickets to engineers and technicians.

· Creative approach to problem solving

· Be able to work in a team environment

· Needs to be able to multitask

· Assist with fieldwork as requested.

· Needs to have basic knowledge of Microsoft desktop O/S, Microsoft Office applications, and basic networking topologies.

· Sets and loads computer equipment with required items and prepares computer equipment for operation.

Bacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as:
• Network Management
• System Management
• Threat Management
• Backup Strategy
• Budgeting Network Services

Company Description

Bacheler Technologies is a leader in IT outsourcing and managed services. We specialize in IT infrastructure design, implementation, management, and security. Our team is able to apply extensive experience and expertise in delivering integrated customer specific solutions using Microsoft based technologies. We are founded on principles of dedication, professionalism, and customer satisfaction and offer a wide range of IT services, from strategic IT consulting to network management and systems management. Outsourcing IT needs enables organizations to create a more cost-effective and responsive environment. Bacheler Technologies works with your organization to create a low-cost, high-value IT solution that provides a platform for your profitable growth. We help our clients achieve business objectives by delivering solutions to current issues by focusing on key areas such as:\r\n• Network Management\r\n• System Management\r\n• Threat Management\r\n• Backup Strategy\r\n• Budgeting Network Services