Operations Manager

Pay: $25-$30/hr (based on experience)

Job description

Are you ready to take your career to new heights? McCorquodale is looking for enthusiastic individuals to join our team as Operations Manager!

Key Responsibilities :

• Team Management : Oversee and manage staff, including drivers, movers, and warehouse personnel. Provide training, development, and performance evaluations to ensure team productivity and cohesion.
• Logistics Coordination : Plan, schedule, and dispatch crews for residential and commercial moves. Ensure efficient routes, timely deliveries, and adherence to safety and regulatory standards.
• Customer Service : Handle customer inquiries and complaints, ensuring that all customer interactions are professional and solutions-oriented. Maintain strong relationships with clients to secure repeat business and referrals.
• Inventory & Equipment Management : Oversee the maintenance and management of moving equipment, vehicles, and supplies. Ensure that all equipment is properly maintained and ready for use.
• Budget Management : Assist in creating and managing the operations budget. Monitor expenses and resource allocation to ensure cost-effectiveness and profitability.
• Process Improvement : Continuously assess and improve operational processes to increase efficiency, reduce costs, and enhance the customer experience.
• Compliance & Safety : Ensure all operations comply with local, state, and federal regulations, including safety protocols, DOT (Department of Transportation) rules, and insurance requirements.
• Reporting & Analytics : Track and report on key performance indicators (KPIs) such as on-time delivery, customer satisfaction, and operational costs. Provide regular reports to senior management.
• Collaboration : Work closely with sales, marketing, and administrative teams to ensure smooth operations and the successful completion of moves.

Qualifications :

• Experience : Minimum of 5 years of experience in operations or logistics management, preferably in the moving, transportation, or similar industry.

Skills :

• Physical strength
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Knowledge of logistics, transportation, and inventory management.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software (e.g., scheduling, tracking, and reporting tools).

This position offers competitive pay based on experience and skills.

Job Types: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Shift availability:

• Day Shift (Required)

Work Location: In person. 30-40% travel