Vice President of Managed Services

Job Description

Job Description

Position Title:

Vice President (VP) of Managed Services

Position Type:

Full-Time / Exempt

Clearance:

Top Secret Eligible

Location:

Huntsville, AL / Remote

SOC Code:

11-1011

Salary*:

$150,000 - $200,000 plus eligibility for executive bonus

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions:

The person filling this role will be a critical component of ensuring the success of our Managed Services offering. This position must have the ability to identify and drive process and standardization within the organization while also leading and managing a diverse team of technical team members at various experience levels. The existing team ranges from a few months in IT to 20+ years of highly technical experience.

• Oversee and lead the managed services offerings for Summit 7 Systems. Includes providing team leadership, operational leadership and technical leadership
• Summit 7 managed services include Managed IT, Managed Security and Managed Compliance teams working together to ensure our clients are security, compliant and able to drive their businesses. This role is critical to managing those individual solutions but also to ensure collaboration across the managed stack
• Drive adoption of AI and automation. Leverage toolset to maximum effect. Build best-in-class processes
• Drive multi-channel service delivery and expanded service levels as market and clients dictate
• Evaluate and build improved service levels for managed service offerings, in line with company strategy to deliver best-in-class services
• Work with the Chief Delivery Officer to continually improve and transform the managed services offerings
• Own the profitability of the Managed Services department by balancing workload, staffing and future growth requirements as well as leveraging tools to increase efficiency
• Work closely with professional services to ensure clients are quickly and efficiently onboarded to managed services
• Manage overall customer satisfaction with Summit 7 managed services
• Drive team to work closely with Strategic Account Management and sales leadership teams to deliver meaningful strategic business reviews, showcasing the value of Summit 7 services
• Ensure adherence to service levels and managed services/managed security services best practices
• Ongoing ownership of all managed services including the ticketing and escalation systems/processes
• Ensuring strict adherence to maintenance windows, Systems Change Management, Release Management, QA/Testing and Disaster Recovery protocols
• Maintains quality service by managing and enforcing organizational Processes, Procedures and Standards
• Ensure the team supervises and mentors tier 1, 2 and 3 level staff (e.g. Dispatch, Helpdesk, System Support & Security Analyst, Senior System Engineer)

• Provide guidance to team members on developing their personal technical skills and on the implementation and management of technical solutions
• Manage Office 365, Azure and other architectures and designs that meet the client's requirements and constraints

• Meet with customers, department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems
• Work closely with the CIO's office and others to build automation, systems and process enhancements and other means to leverage investments in our infrastructure to deliver best-in-class, high profitability managed services
• Document the design, systems architecture, and change management plans and review the contributions of team members for said plans

• Implement, or oversee the implementation, of client projects. Provide feedback and guidance to team members when necessary

• Drive analytics, both internally and externally focused, regarding managed services solutions
• Drive managed services to a more proactive approach to delivering services
• Understand the principles of project management and provide support to the project management team when managing and resourcing assigned projects

Job Specifications

Required Qualifications / Experience

• Bachelor's or master's degree in Computer Science, Information Systems, or other related degree
• Minimum of 10 years of relevant experience.
• Expert operational knowledge of Managed Services and Managed Security Services
• Experience managing P&L for a Managed Services Provider

Optional / Desired Qualifications

• Experience with Office 365 Government Community Cloud High and Azure Government
• Security clearance and experience with CMMC, DFARS, NIST 800-171, and NIST 800-53 is a plus
• Professional Certifications Desired

• Microsoft 365
• Microsoft Azure
• CISSP or Security+ CE

• • PMP Certification
• Knowledge of the following platforms:

• • Office 365 (GCC High)
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Teams
  • Intune
  • Azure (Government)
  • Azure Firewall
  • Azure Sentinel
  • Windows 10 Pro / Enterprise
  • Duo Multifactor Authentication
  • Network Devices / Access Points

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients. Must be able to exchange accurate information in these solutions.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.