Guest Service Representative

Hilton Garden Inn Tuscaloosa, AL
Tuscaloosa, AL

Job Description

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

  • Medical
  • Vision
  • Dental
  • 401K
  • Immediate Pay- earned wage access!
  • Vacation time
  • Sick time
  • Holiday pay
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term/short term disability
  • Life insurance

Primary Responsibilities

• Greet guests and perform check-in/out procedures

• Follow all cash and credit card procedures required by hotel and brand standard

• Check house count to determine the rooms available for the day

• Review credit limit exception report & gets additional approval if necessary

• Check expected departures for today & clears checkouts or extends stays after check out time

• Update housekeeping room status when received from housekeeping

• Balance departments from daily activity report at the end of shift

• Performs cashier shift change when cash is in balance

• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them

• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations

• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met

• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form

• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

• High School diploma or GED preferred

• One year hospitality experience required

• Customer service experience required

• Experience handling cash and credit card procedures

• Attention to detail

• Knowledge of the hotel layout, all amenities offered, and all procedures & organization. Prior knowledge with PEP is a plus but not a requirement.

• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted 2026-03-11

Recommended Jobs

Cashier

ACG BBQ, LLC
Mobile, AL

Job Description Job Description Description: Looking for a workplace that values hard work and offers opportunities for long-term growth? You’ve come to the right place! At ACGBBQ, LLC., a licen…

View Details
Posted 2026-05-24

Mohs Surgeon

Hiring Healthcare Heroes
Dothan, AL

How many days/week do you want to work? As we expand our presence as the premier dermatology practice and fellowship in Southeast Alabama, we are seeking a highly skilled and experienced Mohs Surge…

View Details
Posted 2026-04-22

Knitting Machine Mechanic

Fort Payne, AL

Knitting Machine Mechanic Do you have any Knitting Machine Mechanic experience? We have the job for you.  Company Profile In business for over 15 years, located in Fort Payne, AL. Specializes…

View Details
Posted 2026-05-26

Welder

Curb Technologies
Opelika, AL

Job Description Job Description Location: Opelika, AL FLSA Status: Non-Exempt We are looking for an experienced Fabricator/Welder to join our team. The ideal candidate will have experie…

View Details
Posted 2026-05-26

Build Mechanical Technician

Huntsville, AL

Build Mechanical Technician Position Description CGI Federal is seeking a Build Mechanical Technician to provide advanced hands-on expertise in the assembly, fabrication, modification, and repai…

View Details
Posted 2026-06-11

Hotel General Manager - Marriott

CUSA, LLC
Tuscaloosa, AL

Job Description Job Description General Manager Fairfield Inn & Suites – Tuscaloosa, AL Lead the hotel. Own the results. Build the team. You are accountable for the full operation of a M…

View Details
Posted 2026-05-23

Line Cook

Jack Brown's Beer & Burger Joint
Tuscaloosa, AL

Jack Brown's Beer & Burger Joint, a beloved and busy restaurant in town, is looking for skilled Line Cooks to join our team. As a Line Cook at Jack Brown's, you will play a vital role in ensuring the…

View Details
Posted 2025-08-09

Aircraft Structures Mechanic

Huntsville, AL

Job Title: Aircraft Structures Mechanic Job Description This role focuses on structural work on military rotary-wing aircraft, primarily performing the first half of a reset by breaking down t…

View Details
Posted 2026-05-22

System Administrator I

Zigabyte Corporation
Montgomery, AL

Job Description Job Description Salary: System Administrator I AFINC III Job Summary: The System Administrator I will support the operation, maintenance, and security of Client System…

View Details
Posted 2026-03-28

Architect II #3595539

Axiom Path
Birmingham, AL

Job Description Job Description Be Part Of A High-Performing Team: This opportunity is with a well-established architecture and engineering organization recognized as one of the largest privat…

View Details
Posted 2026-06-06