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Job Overview
Job Title: Hostess
Job Summary
The Hostess is the first point of contact for guests and plays a key role in creating a welcoming and organized dining experience. This position manages reservations, greets guests, and coordinates seating to ensure efficient service and guest satisfaction.
Key Responsibilities
- Greet guests warmly upon arrival and thank them as they leave
- Manage waitlists and accurately quote wait times
- Seat guests in a timely manner while balancing server sections
- Answer phone calls
- Maintain cleanliness and organization of the host stand and entrance area
- Assist in coordinating large parties and special requests
- Communicate effectively with servers, managers, and kitchen staff
- Monitor dining room flow and adjust seating as needed
- Provide menus and inform guests of specials or promotions
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Basic math and organizational skills
- Availability to work evenings, weekends, and holidays
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 15–20 lbs (menus, small items, etc.)
Work Environment
- Fast-paced restaurant setting
- Frequent interaction with guests and staff
- High-energy atmosphere, especially during peak hours
Compensation
- Hourly wage
- Plus Tips
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