Sr Inside Sales Consultant, Milady (Remote)

Senior Inside Sales Consultant

The Senior Inside Sales Consultant is a critical contributor to Milady’s digital growth strategy, driving digital revenue growth through conversion of existing print accounts to Milady’s digital solutions, including CIMA and ExamReady, using a consultative, outcomes-focused sales approach. The role manages a defined portfolio of print renewal accounts and leads structured discovery and customer health check-in conversations to understand instructional goals, program needs, and readiness for digital adoption.

What you’ll do

• Own print renewals and identify top print opportunities each quarter for digital conversion.
• Proactively engage with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
• Conduct sales demos using CIMA and ExamReady.
• Grow accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
• Hand off converted digital accounts to the Customer Success Manager.

Skills & Qualifications

• 3–5 years of experience in customer success, account management, or educational technology implementation.
• Proven track record leading onboarding and training programs for institutional clients.
• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
• Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
• Familiarity with CRM systems such as Salesforce and digital learning platforms.
• Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Compensation

$25.00 - $30.00 USD per hour (base pay). Sales roles incorporate a significant incentive compensation program beyond the base pay. Individual base pay may vary based on qualifications, experience, and location.

Equal Employment Opportunity

Cengage is committed to working with broad talent pools to attract and hire strong and qualified individuals. Applicants are considered regardless of any classification protected by applicable federal, state, provincial, or local laws.

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities during the job application process. Contact [email protected] for accommodation requests.

Important Notice

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf of Cengage Group to candidates as a means of obtaining personal information. Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer is extended. Check that communication is coming from an @cengage.com email address.