Warehouse Customer Service Rep (CSR)

Job Description

Job Description

About Sunland:

Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.” Sunland has grown from a local to a national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.Why Choose Sunland:

• Growth opportunities.
• Competitive pay.
• Supportive leadership and team.
• Excellent benefits

CLICK HERE: See what our team members have to say!

Job Summary:

• The CSR role is responsible for entering, auditing and completing inbound/outbound paperwork and data entry. Learning product processes and scanner processes.
• Shift: M-F 7am-3:30pm

Supervisory Responsibilities:

• None

Primary Duties:

• Manage inventory control and quality assurance for customer products.
• Establish rapport with customers regarding service failures or any other concerns.
• Excerise discretion in inventory situations to ensure orders are shipped completed.
• Directs workflor of orders to traffic and operations departments for timely shipment.
• Handle all billing and collection issues.
• Performs other related duties as assigned.

Required Skills:

• Excellent customer service skills
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals and requisitions
• Ability to calculate figures and amounts
• Excellent verbal, written and interpersonal communication skills
• Ability to work in a team environment
• Microsoft Office Package

Education/Certifications/Experience:

• A high school diploma or equivalent is required.
• Three years or more of related work experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

Physical Demands:

• Must be able to lift up to 15 pounds at times.
• Must be able to sit for long periods of time.