Compliance Manager

Job Details

Description

Role: To direct and coordinate, and provide support to the SVP-Chief Risk Officer in ensuring the department meets departmental goals. Responsible for the administrative functions and process management required to ensure compliance and adherence to Credit Union policies and procedures. Uses independent discretion and judgement to develop, implement, and perform compliance reviews. Advises and assists departments affected by regulatory changes. Provides support to various areas within the Compliance and Quality Assurance departments and ensures efficiency and proper allocation of talent and other credit union resources.

Essential Functions & Responsibilities

• Assists SVP-Chief Risk Officer by supporting and monitoring all department activities to ensure efficient operations and compliance with established Credit Union policies, procedures, and objectives, recommends changes to SVP-Chief Risk Officer.
• Provides mentoring, training and direction to assist in the development of compliance staff members and serves as a point of contact for Credit Union employees for department related activities. Responsible for interviewing and hiring new personnel as needed. Monitors coaching and training of new personnel within the department.
• Establishes and maintains a schedule to perform compliance related reviews to ensure for compliance and adherence to Credit Union policies and procedures. Serves as a resource to staff assisting with daily operational processes/procedures, and knowledge of Credit Union policies, procedures, forms, and disclosures.
• Manages the Credit Union’s Enterprise Risk Management program, conducts risk assessments, and reports on compliance risks with associated laws and regulations. Suggest changes to policy or procedures to reduce the Credit Union’s risk of noncompliance or external fraud situations.
• Assumes the primary level of authority in the department in the absence of the SVP-Chief Risk Officer. Resolves account-related concerns with members.
• Performs timecard approval, and daily/monthly department activities. Provides input on the job performance of staff during annual employee evaluations.
• Work with the training department to establish and maintain a regular training program and assists as necessary with the administration of the training program.
• Provides various status reports/metrics for management related to specific duties.
• Performs other job-related duties as assigned.

Performance Measurements

• Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
• Provide informed, professional and accurate service and support to all internal and external members, associates, and law enforcement.
• Keeps SVP-Chief Risk Officer informed regarding key operational issues affecting the work unit.
• Evaluate the efficiency of the department and make specific recommendations to the SVP-Chief Risk Officer for improvements to personnel, policies, and processes.
• Meet or exceed the established timelines and ensure subordinates achieve their individual goals.
• Coach and develop employees to identify operational inefficiencies and necessary training.
• Note observations of employee performance. Give and receive feedback from employees on an ongoing basis. Effectively cross-train throughout the department.
• Maintain effective knowledge of compliance requirements.
• May serve on various committees or as a resource for other committees or departments as needed
• Considered by peers as a subject matter expert for all areas of compliance and risk areas.

Knowledge And Skills

Experience - Five to ten years of similar or related experience.

Education - (1) A four-year college degree or (2) Completion of a specialized course of study at a business or trade school and experience in compliance or related field (3) NCCO (or equivalent) and BSA certification required.

Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills - Must possess the ability to conduct thorough research, understand, and interpret various compliance related regulations and provide workable recommendations and solutions to meet regulatory compliance. Must demonstrate management capabilities. Must exhibit the ability to conduct detailed account research utilizing online systems, Image system proficiently use Microsoft spreadsheet and word processing programs, fax and copy machines, and video/DVR equipment. Must demonstrate proficiency in duties of Quality Assurance I, II and Team Leader, Compliance Specialist I, II, III and Team Leader as well as satisfactorily perform leadership duties with assigned committee responsibilities. Requires excellent communication skills both written and verbal in order to professionally interact with members, board of directors, management, employees, and law enforcement agencies. Must possess good organizational skills, attention to detail and the ability to work with multiple priorities necessary to meet deadlines.