Lock Box Supervisor (On-Site)

Job Description

Job Description

Job Summary:

Responsible for monitoring and scheduling day-to-day operations, workflow and personnel of the Lock Box staff.

Duties and Responsibilities:

• Supervise staff of up to 5 team members.
• Manage day to day operations of Lockbox department and staff. Directs and implements Lockbox focused operations.
• Identify and implement procedural changes within Lockbox department.
• Responsible for the quality of Lockbox processing, and taxpayer services to always ensure quality taxpayer support.
• Respond to taxpayer questions and correspondence while maintaining quality service.
• Work in conjunction with other departments to ensure coordination of RDS processing taxpayer service functions.
• Supervises the daily pick-up and drop off mail to/from USPS, UPS, and FedEx, including processing and distribution; accurate prepping of batches; distribution/processing of faxes and the General Voicemail Box; tracking volume and assignment of mail, letters and projects.
• Ensure check deposits have been scanned to bank timely, or taken to the bank as necessary, approved and verified.
• Oversee mail room, supply room, break room, reception, conference rooms, and storage room upkeep. Manage stocking and ordering of supplies. Assist in ordering and setting up luncheons and events.
• Prepare and process necessary expense reports.
• Coordinate Shred-it pick up schedule as well as follow retention schedules for document destruction.
• Communicate and coordinate machine maintenance as needed.
• Responsible for ensuring Iron Mountain retention batch boxes are maintained.
• Provide management with daily/weekly/monthly reports of audits and findings.
• Perform other duties as assigned.

Education and Experience:

• Associate degree or the equivalent amount of related experience - preferred.
• 2+ years in an office environment - preferred.
• 1+ year prior supervisory experience of 3+ team members - preferred.

Knowledge, Skills and Abilities:

• Strong interpersonal skills and ability to speak effectively with clients and employees.
• Ability to proofread correspondence, detect and correct errors.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets.
• Ability to satisfactorily resolve routine situations based on manager’s guidance or written or verbal instructions.
• Proficient knowledge of operating all mailroom/office machines.
• Proficient in MS Word, Excel, and Outlook.
• Alabama Sales and Use tax knowledge preferred

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to lift boxes up to 50 lbs. (Maintaining Iron Mountain records)
• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.