Member Services Representative Part Time

Planet Fitness - AL Dodich Group
Fairhope, AL

Job Description

Job Description

Benefits:

  • Free uniforms
  • Training & development
  • Wellness resources
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Demonstrate knowledge of the Planet Fitness Brand & model behavior in accordance with Planet Fitness mission statement
  • Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • Facilitate needed updates to members accounts.
    • Facilitate guided tours and present amenity offerings to prospective members
    • Execute membership sales
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Maintain and uphold company policies and procedures
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude with a smile!
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Posted 2025-07-19

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