Manager - Ops (Remote and Temporary)

Description & Requirements

Maximus is looking for a Remote Operations Manager. The OPS Manager provides strategic leadership to ensure full compliance with contractual and corporate requirements, while overseeing customer service, outreach initiatives, and the efficient management of project operations and personnel.

This is a temporary position. This position requires you to use your own equipment for the duration of the training period.

Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST.

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage all project tasks to ensure cost-effective operations.

- Supervise subcontractors that provide services to programs.

- Oversee audits of operations.

- Produce monthly client and ad hoc reporting as needed.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with key stakeholders.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Collaborate with other functional areas to ensure compliance.

- Monitor performance against key indicators established internally or by the client(s).

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as assigned.

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage Customer Service and Outreach Programs.

- Manage direct reports and the cost- effective operation of all project tasks.

- Supervise subcontractors that provide services to program.

- Oversee audits of operations.

- Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting.

- Collaborate with other Managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintains effective relationships with clients and other external entities.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Supervise the project's quality assurance and training programs as well as corrective actions to ensure compliance.

- Monitor performance against key indicators established internally or by the clients.

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as may be assigned.

Minimum Requirements:

- Bachelor's degree or equivalent combination of education, technical training or work experience considered in lieu of degree, three (3) years of management experience, five (5) years of related experience.

- Able to manage large-scale operations, including single or multiple sites.

- Proven ability with operational analyses, processes and performance indicators.

- Capable of performing comfortably in a fast- paced, deadline- oriented work environment.

- Strong client management skills.

- Able to successfully execute many complex tasks simultaneously.

- Excellent organization, written and verbal communication skills

- Capable of working as a team member as well as independently

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

***This position requires you to use your own device - personal computer or laptop. No Tablets, iPads, and Chromebooks are permitted.***

Home Office Requirements:

- Must provide your own device/equipment: Computer or Laptop required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

- OS for Windows - Windows 10 or Windows 11

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

- Head set with microphone and monitor required.

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

- Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary


$

80,000.00

Maximum Salary


$

82,000.00