Automotive Service Advisor

Automotive Service Advisor Location: Buster Miles Ford – Heflin, AL About Buster Miles Ford Buster Miles Ford has proudly served the Heflin community and surrounding areas with honesty, professionalism, and a commitment to exceptional customer service. As a family-owned dealership, we foster a supportive and team-oriented environment where employees can thrive. Our goal is to deliver quality service while creating long-lasting relationships with our customers. Job Type & Schedule Job Type: Full-time Schedule: Monday to Friday, occasional Saturdays as needed Work Requirements: Ability to Commute: Heflin, AL (Required) Work Location: In person Job Description Buster Miles Ford is seeking a personable and detail-oriented Automotive Service Advisor to join our growing service department. In this role, you’ll act as the bridge between customers and technicians, ensuring vehicle service needs are understood, documented, and delivered with accuracy and professionalism. If you enjoy helping people, have automotive knowledge, and thrive in a fast-paced environment, this is a great opportunity for you. Responsibilities Greet customers promptly and professionally, listening to their concerns and documenting vehicle needs. Prepare accurate repair orders and cost estimates for maintenance and repair services. Clearly explain recommended services and repair work to customers in a way that builds trust. Communicate consistently with technicians to ensure timely and accurate service completion. Provide regular updates to customers throughout the repair process. Schedule service appointments and manage shop workflow efficiently. Ensure warranty and service contract documentation is completed properly. Follow dealership and manufacturer procedures at all times. Qualifications Previous service advisor or automotive customer service experience required. Strong communication and interpersonal skills with a customer-first mindset. Ability to multitask in a busy service environment. Basic automotive knowledge required; Ford dealership experience a plus. Proficiency with computer systems and dealership software. Valid driver’s license and clean driving record. High school diploma or equivalent. Why Join Buster Miles Ford Family-owned dealership with a strong local reputation Supportive work environment with opportunities for growth Represent a trusted automotive brand with loyal customers Career stability and advancement potential Benefits Competitive pay based on experience Health, dental, and vision insurance Paid time off and vacation 401(k) plan Employee vehicle purchase discounts Equal Opportunity Employer Statement Buster Miles Ford is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law.