IT Technician

Job Description

Job Description

We are looking for an IT Support Technician to assist employees with everyday technology needs across clinical and administrative departments. This role supports the smooth operation of internal systems, user access, healthcare software, and basic hardware in a privacy-focused, HIPAA-compliant environment.

The right candidate will be friendly, organized, technically capable, and comfortable helping users with varying levels of computer experience.

Responsibilities

• Provide front-line technical support to clinical and office staff by phone, email, and ticketing system
• Troubleshoot common technology issues, including login problems, password resets, account access, email, VPN, connectivity, software errors, and basic hardware concerns
• Assist users with access to healthcare systems, EMR/EHR platforms, and other internal applications
• Follow established troubleshooting steps, support guides, and internal IT procedures
• Record support requests, troubleshooting notes, resolutions, and escalations accurately in the ticketing system
• Escalate more complex issues to senior IT staff, application support teams, or management when appropriate
• Deliver professional, patient, and helpful service to employees in both clinical and non-clinical roles
• Maintain confidentiality of patient, employee, and company information in accordance with HIPAA and internal security standards
• Help with new user setup, access changes, and basic application support as needed
• Provide additional support during system changes, high-volume periods, updates, or special projects

Qualifications

• High school diploma or GED required
• Current HIPAA training, certification, or compliance credential required
• Previous experience in help desk, service desk, desktop support, technical support, or a similar IT role preferred
• Basic knowledge of Windows, Microsoft Office, email systems, user accounts, passwords, VPN access, and common workplace applications
• Strong communication and customer service skills
• Ability to stay calm, professional, and helpful when assisting users under pressure
• Strong attention to detail and ability to document support activity clearly
• Ability to handle sensitive and confidential information appropriately

Preferred Experience

• Associate degree in Information Technology, Computer Science, or a related field
• Experience supporting technology in a healthcare, medical office, clinical, or regulated setting
• Familiarity with EMR/EHR systems or healthcare-related software
• Experience using ticketing platforms, remote support tools, or IT documentation systems

About the Ideal Candidate

The ideal candidate is a dependable IT support professional who enjoys solving problems and helping people. This person should be comfortable working with healthcare staff, managing support requests, documenting issues clearly, and maintaining a high level of professionalism in an environment where privacy, accuracy, and responsiveness matter.