Customer Service Agent
You're the First Impression. Make It Count.
At KnownHost, the Customer Service Agent role is where relationships begin. You're the first voice a potential customer hears, and the standard we hold ourselves to is simple: leave every interaction better than you found it.
If you've ever dealt with a hosting company that made you feel like just another ticket number and thought "there has to be a better way" -- you're already thinking like us.
What You'll Be Doing
- Handle sales and billing inquiries across tickets, live chat, and phone
- Listen to what customers need and match them to the right hosting package or plan
- Guide new customers through the onboarding process
- Coordinate migrations and follow up to ensure a smooth transition
- Consistently exceed customer expectations -- it's the standard here, not the exception
What We're Looking For
- Strong written and spoken English, you'll be communicating with customers constantly across chat and phone
- Personable, calm under pressure, and comfortable managing multiple conversations at once
- Able to quickly identify what a customer needs and build a solution that fits
- Familiar with web hosting environments, Linux knowledge is a definite plus
- Experience with cPanel/WHM, Plesk, or DirectAdmin is a bonus
- Knowledge of platforms like WordPress, Drupal, or Magento is welcome
- Some exposure to PHP, Python, or Ruby on Rails is great, but not required
Why KnownHost
We're not interested in average. We want people who genuinely care about getting things right and want to work somewhere that feels the same way. In return, we take care of our team.
- Competitive pay from $13 to $19 per hour based on experience
- Comprehensive health, dental, and vision coverage
- Up to 20 days of paid time off with flexible scheduling
- Free web hosting, company paid outings, and more
All positions are full time, and we do ask that KnownHost remains your only hosting related employer.
If this sounds like your kind of place, we'd love to hear from you. Apply today and let's get acquainted.
Recommended Jobs
Restaurant Managers
We are searching for a talented restaurant General Manager and Restaurant Manager for Birmingham, AL! Fantastic Restaurant Group and fun culture! NOTE: Training is out of state but paid for by the…
Registered Dental Hygienist
We are looking for a Dental Hygienist to help treat patients and promote good oral health practices in our Phenix City, AL practice. What do Dental Hygienists do? Dental Hygienist duties revolve arou…
HIM Coder
Troy Regional Medical Center has an opening for a Coder. Our family environment offers support in a collaborative team atmosphere. Come and check out what TRMC can do for your career! As a Coder at …
Physician - Neurology
Our Facility in Dothan, Alabama is seeking a board certified/board eligible Neurologist to join our well-established, busy neurology practice. This is a hospital-employed position offering a rewarding…
HVAC Technician
Job Description Job Description You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only …
Psychiatric Nurse Director
Ready to elevate mental health services with heart, strategy, and momentum as a visionary Psychiatric Nurse Director in North Alabama? ✨ A premier regional hospital seeks a Psychiatric Nurse Director…
Package Handling Technician
Ascend Performance Materials is the premium provider of high-quality chemicals, fibers, and plastics. With world scale integrated manufacturing facilities, we can develop new products from our core t…
General Sales Manager
General Sales Manager, Tuscaloosa, AL Do you love helping businesses grow? Do you want to develop a team that excels at uncovering marketing objectives and building integrated solutions? This is …
Transportation Project Engineer
Job Description Job Description Pay: $75,000.00 - $130,000.00 per year Why This Is a Great Opportunity Join a growing civil engineering team working on meaningful roadway and transportatio…
Maintenance Technician
REEL USA Corp. is the US entity of REEL International’s, and sister company of REEL COH Inc. based in Quebec, Canada, with 72 years of experience in the custom design and manufacturing, inspection, s…