Customer Service Agent

You're the First Impression. Make It Count.

At KnownHost, the Customer Service Agent role is where relationships begin. You're the first voice a potential customer hears, and the standard we hold ourselves to is simple: leave every interaction better than you found it.

If you've ever dealt with a hosting company that made you feel like just another ticket number and thought "there has to be a better way" -- you're already thinking like us.

What You'll Be Doing

• Handle sales and billing inquiries across tickets, live chat, and phone
• Listen to what customers need and match them to the right hosting package or plan
• Guide new customers through the onboarding process
• Coordinate migrations and follow up to ensure a smooth transition
• Consistently exceed customer expectations -- it's the standard here, not the exception

What We're Looking For

• Strong written and spoken English, you'll be communicating with customers constantly across chat and phone
• Personable, calm under pressure, and comfortable managing multiple conversations at once
• Able to quickly identify what a customer needs and build a solution that fits
• Familiar with web hosting environments, Linux knowledge is a definite plus
• Experience with cPanel/WHM, Plesk, or DirectAdmin is a bonus
• Knowledge of platforms like WordPress, Drupal, or Magento is welcome
• Some exposure to PHP, Python, or Ruby on Rails is great, but not required

Why KnownHost

We're not interested in average. We want people who genuinely care about getting things right and want to work somewhere that feels the same way. In return, we take care of our team.

• Competitive pay from $13 to $19 per hour based on experience
• Comprehensive health, dental, and vision coverage
• Up to 20 days of paid time off with flexible scheduling
• Free web hosting, company paid outings, and more

All positions are full time, and we do ask that KnownHost remains your only hosting related employer.

If this sounds like your kind of place, we'd love to hear from you. Apply today and let's get acquainted.