Quality Engineer

Job Description

Job Description

Job Title: Customer Quality Engineer Job Description

As a key member of the program core team, the Customer Quality Engineer represents the voice of the customer within the organization and serves as the primary interface between the customer and internal teams. This role focuses on establishing, managing, and achieving Advanced Product Quality Planning (APQP) and milestone events across all program phases in alignment with the Standard Program Management Process (SPMP). The Customer Quality Engineer leads quality activities for new product launches and engineering changes, ensuring that customer requirements are clearly understood, effectively implemented, and consistently met by both internal manufacturing plants and external suppliers.

• Develop comprehensive APQP documentation to support the Product Realization Process in accordance with customer requirements, including FMEA, MSA, SPC, PPAP, and related core tools.
• Facilitate and participate in the development and maintenance of process flows, PFMEA, and control plans with strong attention to critical and special product and process characteristics.
• Ensure appropriate inspection plans and containment plans are in place and effectively implemented throughout the process value stream.
• Develop, maintain, and control all APQP documents through PPAP approval for new program launches.
• Execute PPAP submission and secure approval for customer-initiated product changes in accordance with SPMP guidelines.
• Understand, interpret, and communicate customer-specific requirements to internal teams and suppliers.
• Participate in GD&T development through the Design for Manufacturing (DFM) process and support tolerance stack-up analysis.
• Oversee gaging requirements, including design review, approval, and coordination of customer approval.
• Coordinate and participate in customer quality events with manufacturing plants, such as site visits, launch reviews, and run-at-rate activities.
• Establish and define customer safe launch exit criteria and ensure they are met.
• Participate in internal customer program reviews and provide quality-related input and status updates.
• Obtain customer Appearance Approval Report (AAR) for designated A-surface or cosmetic components when applicable.
• Manage all customer claims during prototype and pre-production phases, providing timely feedback in line with customer-specific requirements.
• Ensure customer portals are maintained accurately and consistently in accordance with customer-specific requirements.
• Hand off customer PPAP approval to the manufacturing plant and support a smooth transition into production.
• Work closely with cross-functional teams to identify and resolve potential issues during program launch and engineering change phases.
• Initiate dimensional layout requirements during pre-production planning and create standards where none exist.
• Ensure APQP process information is accurate, comprehensive, and communicated effectively to suppliers.
• Coordinate with suppliers to develop line readiness activities, including run-at-rate, product validation (PV) testing, quality assurance verification (QAV), and all standard APQP milestones.
• Communicate between organizational leadership and suppliers to address and resolve quality issues, providing technical input and guidance with a focus on preventive actions.
• Ensure suppliers follow their own program management processes and timing, and monitor compliance with agreed milestones.
• Ensure Plant Supplier Quality Engineers (SQE) validate and buy off the effective implementation of supplier processes during safe launch.
• Facilitate the corrective action process with a focus on reducing quality incidents and improving overall quality and delivery performance.
• Review and approve PFMEA documents provided by suppliers to ensure adequacy and alignment with product and process risks.
• Review corrective actions and conduct verification audits at supplier sites when needed to confirm effectiveness and sustainability.
• Take responsibility for final PPAP sign-off and communication at Phase Gate Review 5 within the program management process.
• Identify and train backup personnel to manage key tasks during absences and ensure continuity of quality activities.
• Perform additional related functions as directed, supporting the broader quality and program management objectives.

• Bachelor of Science degree in Engineering or a related field, or equivalent work experience in lieu of a degree.
• Minimum of 5 years of experience as a Quality Engineer, preferably in an automotive manufacturing environment.
• Strong knowledge of Geometric Dimensioning and Tolerancing (GD&T) and tolerance stack-up applications.
• Advanced knowledge of APQP and its application throughout the product realization process.
• Advanced knowledge of customer-specific program development requirements, including AIAG Automotive Core Tools.
• Working knowledge of Quality Management Systems such as ISO 9001 and IATF 16949 (formerly TS 16949).
• Experience mentoring other Quality Engineering team members and supporting their development.
• Advanced project management skills using Microsoft applications, including Excel, PowerPoint, and Project or similar tools.
• Strong verbal and written communication skills, with the ability to interact effectively with customers, suppliers, and internal teams.
• Demonstrated competency in the use of problem-solving tools, including 5 Why, 8D, and root cause analysis methodologies.
• Ability and willingness to travel domestically and internationally as required to support customer and supplier activities.
• Proven ability to perform all essential duties effectively and manage multiple projects and priorities in a dynamic environment.
• Customer-focused mindset with experience supporting new product launches and managing customer quality expectations.
• Experience with PPAP processes and documentation for both new product introductions and product changes.

• Experience working with automotive customers, including familiarity with expectations and practices of high-profile electric vehicle manufacturers.
• Experience in new product launch environments, including prototype, pre-production, and ramp-up phases.
• Hands-on experience with root cause analysis techniques and implementation of robust corrective and preventive actions.
• Familiarity with customer-specific requirements and the use of customer portals for documentation and communication.
• Ability to coordinate cross-functional activities between program management, manufacturing, supplier quality, and customer teams.
• Strong organizational skills and attention to detail in managing APQP, PPAP, and quality documentation.
• Ability to train and coach others on quality tools, processes, and standards.
• Comfort working in a fast-paced, tier-one automotive supply environment with demanding quality and delivery requirements.

The role operates within a tier-one automotive supply environment supporting advanced electric vehicle programs. Work is primarily performed in an office setting with frequent interaction with manufacturing plants and supplier facilities, including production floor visits. The position involves collaboration with cross-functional teams such as engineering, manufacturing, supplier quality, and program management, and requires regular communication with customer representatives. Standard business hours apply, with flexibility needed to support launch activities, customer events, and supplier visits. Travel, both domestic and international, is required to attend site visits, run-at-rate events, audits, and program reviews. The work environment emphasizes adherence to automotive quality standards, use of established program management processes, and a culture of continuous improvement and customer focus. Appropriate professional attire is expected in office settings, with compliance to safety and personal protective equipment requirements when visiting manufacturing or supplier facilities.

This is a Permanent position based out of Athens, AL.

The pay range for this position is $90000.00 - $110000.00/yr.

available on request vision dental medical

This is a fully onsite position in Athens,AL.

This position is anticipated to close on Aug 24, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.