The Laurel Hotel and Spa - Assistant Operations Manager

Job Description

Job Description

Job Summary:

The Assistant Operations Manager will assist the Operations Manager in overseeing and organizing day-to-day operations at The Laurel Hotel & Spa, with an emphasis on Food and Beverage service at Walt's on The Roof and The Library. This role strives to deliver world-class education & service, food & beverage offerings, and to maximize profits and guest satisfaction.

Supervisory Responsibilities:

• Train and develop all team members on the execution of Forbes 5 Star standards as well as proper menu and service knowledge.
• Keeping constant communication with the General Manager, Operations Manager and all team members who directly report to you.
• Ensure that the team maintains a positive attitude and complies with all grooming standards daily.

Duties & Responsibilities:

• Understands and maintains a complete knowledge of all menus, all ingredients, and all techniques involved in creating menus for Walt's on The Roof, the pool bar, and The Library.

• Develop seasonal and innovative beverage menus that prominently feature herbs from the rooftop garden.
• Train, develop all team members on proper menu and service knowledge.

• Works closely with the Event and Experience Manager and Operations Manager to oversee activations and events at Walt's on The Roof along with client booked events.
• Support scheduling for all rooftop pool service and Walt's on The Roof service.
• Partner with Talent, Learning & Culture on recruiting, training, professional development, and discipline of FOH team.
• Establishes and maintains effective professional relationships with guests to ensure satisfaction and repeat business.
• Assuming the duties and responsibilities of the Manager on Duty when assigned.
• Adhere to AAA 5 Diamond and Forbes 5 Star standards.
• Teach and maintain all IHP policies and standards for excellence.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to program and troubleshoot Hotel PMS, restaurant POS and other computer systems.
• Knowledge of basic mathematical calculations to calculate food and/or beverage costing and menu pricing.
• Ability to navigate point of sales systems and property management systems with ease.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• Bachelor's degree in hospitality or other related field is preferred.
• 2 or more years of experience in the hospitality industry with at least 6 months having been in a supervisory role.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 35 pounds at times.
• Must be able to work on your feet for at least 10 hours

• Fast paced movements are required to go from one part of the rooftop/hotel to another for food and/or beverage delivery

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.