Customer Service Representative

Full job description

Ellie was founded in 2015 by Erin Pash and Kyle Keller when they opened the first Ellie clinic. Since then, the Ellie fam has continued to grow with multiple clinics in Minnesota and a growing number of franchises across the country (over 250 and growing).

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we've made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

The main way we do this? With humor! We believe that struggling with mental health issues is 100% normal. Some days are great, and some days make you wish you could dig yourself into a hole and hide from it all. Everyone has those days (even your therapist).

Every single person on this Earth has had their share of bad days - and if they say otherwise, just know that's total BS. When your mental health is at its lowest, getting the care you need should be as easy to access as possible. Ellie is here to provide you that support: a real person walking alongside you through life's wildest moments.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

In this role, you will:

--Assist walk in clients at our Denver headquarters with equipment pickups and drop-offs.
--Enter orders for EPA Region 8 clients in person and over the phone.
--Contact perspective clients in EPA Region 8 to drive business.
--Become a subject matter expert on Geotech's extensive line of proven technology and equipment.
--Respond to sales inquiries from prospective customers.
--Build relationships with both new and existing customers.
--Identify prospects, understand their projects, develop relationships, and recommend solutions that will meet the needs of their project.
--Engage with clients from start to close of the sales cycle.
--Maintain a sales pipeline of quotes for follow up.
--Update and maintain the CRM in order to maximize efficiency.
--Sales training through 3rd party resources.

What you will bring to this role:

Sales - A background in working with customers in B2B, retail or call center sales. You love talking to with customers and building long term relationships through understanding their project needs. You are fearless when it comes to picking up the phone and reaching out to both new and existing customers.

Independent - Ability to take ownership of assigned tasks and work autonomously. Take incoming calls with high level professionalism and courtesy. Escalate questions as needed to leadership team.

Organization - Ability to navigate thousands of contacts within the CRM. Create outreach campaigns based on product releases. Manage and plan your day in order to achieve quarterly quota and metrics.

Team Player - We operate as a tight knit sales unit. The ability to jump in and assist colleagues/regions when needed.

Job Type: Full-time/ Part-time/Contract/Temporary (Optional)

Pay: $25.00 - $30.00 per hour (Pay level dependent on candidate's relevant experience/training and work performance.)

Expected hours: 20-40 hours per week (Monday to Friday)

Job location: Remote

Benefits:
--401(k)
--401(k) matching
--Dental insurance
--Health insurance
--On-the-job training
--Paid time off
--Referral program
--Vision insurance
Employment Type: Full-Time
Salary: $ 25.00 30.00 Per Hour