Rooms-Leader in Development

Job Summary:

The Rooms Leader in Development will complete a 52-week program that is designed to take an employee through a comprehensive overview of Housekeeping, Front Desk, Guest Services, and Room Outlet operations , including front-of-house, heart-of-house, and leadership roles. This program is designed to provide compounding responsibilities, while gaining exposure and experiences from other related areas to create a well-rounded leader who is ready to step into a managerial role within Ithaka Hospitality Partners upon completion. This program is designed to provide aspiring leaders with the flexibility to curate a program towards their interests and goals.

Supervisory Responsibilities:

• Assist Rooms Managers in overseeing all aspects of daily service, operations, scheduling and staffing.
• Assist Rooms Managers in interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Ensure that the team maintains a positive attitude and complies with all grooming standards daily.

Duties & Responsibilities:

• Complete training rotations and be able to perform all duties of Front Desk Agent, Reservationist, Bellman, Valet, Room Attendant, Hall Attendant, Lobby Attendant, Laundry Attendant, etc.
• Complete training rotations in support outlets to gain exposure to the Sales and Revenue, Accounting, Food and Beverage, Culinary, TLC and Purchasing/Receiving operations.
• Attend designated weekly meetings and complete assigned trainings.
• Give presentations on assigned topics during Leader's Meetings throughout the program.

Will gain exposure to and assist in executing the following areas in each outlet:

• Ensure that all steps of services as outlined in training materials are being followed on a daily basis.
• Ensure that checklists, requisitions, and proper opening and closing functions are being completed each shift.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Answer telephones in a clear voice, coordinate and document reservations.
• Maintain rapport with all departments and attend relevant meetings.
• Maintain cleanliness of outlets on a daily basis.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.

• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of alcoholic and non-alcoholic beverages.
• Familiarity with health and safety regulations.

Education & Experience:

• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality is preferred.
• Supervisory experience is preferred.

Physical Requirements:

• Must be able to lift up to 30 pounds at times.
• Prolonged periods of walking, standing, and sitting.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.