PT Customer Experience Admin Coworking

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service.

As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.

Your Future Role: Experience Coordinator

Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone’s day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator!

You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people’s needs. You love people and people love you.

All this can be accomplished by:

Requirements:

• Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
• Support and interact with members, visitors and lab staff
• Hearing – Ability to receive detailed information through oral and telephone communication.
• Talking – Clearly expresses ideas by means of spoken word.
• Ability to sit, stand, type and view a computer screen for extended periods of time (covers
  repetitive motions and vision)
• Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Pe rks and Benefits:

• Competitive hourly rate
• Paid sick leave
• Potential bonus up to $500 per quarter
• 50% Paid Short-Term and Long-Term Disability
• 401K –through TriNet & Empower Retirement Services
• Employee Assistance Program (EAP)
• Commuter Benefits
• Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more
• Generous Paid Time Off, Sick Time and company paid holidays
• Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
• Employee Referral Program

Essential Knowledge, Skills, and Abilities:

• Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills

• Experience in delivering a high level of hospitality and handling customer service request
• Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision
• A high attention to detail and being keen to deliver great experiences
• Being a self starter but being open and willing to take direction
• Knowledge of Microsoft Office suite, including Word, Excel and Outlook
• Planning, managing, and executing events or meetings
• High School Diploma or equivalent
• Minimum 1 year experience in a hospitality position

Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws .