Manufacturing Customer Support Specialist

A successful family-owned company is growing fast, and is seeking a Manufacturing Customer Support Specialist to help lead exciting new initiatives.

POSITION OVERVIEW

The Manufacturing Customer Support Specialist supports the customer service team by ensuring the timely and accurate execution of sales order processing, customer setup, documentation, and customer portal management. This individual will play a key role in supporting daily transactions and service metrics across retail, food service, and ingredient channels — including DTC platforms and national accounts such as Walmart. The ideal candidate is organized, detail-oriented, and thrives in a fast paced, team-oriented environment.

RESPONSIBILITIES

• Enter and confirm sales orders within 3 business hours of receipt.
• Promptly create invoices the morning following shipment.
• Lead the order change process, allocations, and backorders in coordination with customer service and operations.
• Provide proactive order status updates to internal teams and customers.
• Support Direct-to-Consumer order fulfillment from internal Shopify store, Amazon store, and Walmart marketplace.
• Support internal and external new customer setup processes in ERP (NetSuite) and external platforms/customer portals.
• Maintain accurate customer records including pricing, contact info, and service terms.
• Assist in price list creation and entry/maintenance in internal systems and customer portals.
• Portal, EDI Management and Scorecard reporting
• Manage customer portals and EDI systems (for example: Walmart Supplier One Portal for order entry and tracking.)
• Support EDI operations via SPS Commerce, including order/invoice file reviews and status resolution.
• Review shipping paperwork for invoicing accuracy and proactively communicate Bill of Lading changes to accounting
• Maintain and communicate unique customer requirements in CRM or ERP.
• Forecasting & Performance Tracking.

QUALIFICATIONS

• Associate or Bachelor's degree in Business, Supply Chain Management, Logistics, Accounting, or related field preferred.
• 2+ years in customer service, purchasing, logistics, order management, or administrative support role — preferably in food & beverage or CPG industries.
• Proficiency with ERP systems (NetSuite preferred), Shopify, and Microsoft Office Suite (especially Excel).
• Experience with customer portals (e.g., Walmart Supplier One, Retail Link) and EDI systems (e.g., SPS Commerce) is a strong plus.