Network Technician

Description

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance. * This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits. * Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected. *Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability. * Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved. * Prefer CompTIA Network Plus Certification. * Possible shift work. * Possible working on Federal and State holidays * Will work alternating weekends regardless of shift. * Will train on day shift from 8AM to 4PM - once trained will move to the 12AM - 8AM shift * This position requires weekend and holiday work as it is a help/support and services position (24/7 operation) * 3rd shift (12AM to 8AM) and include some weekend work (every 3rd weekend once trained) * Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift. Below is an example of the schedule/shift: M – 8am - 4pm T – 8am - 4pm W – 8am - 4pm TH – 8am - 4pm F – 8am - 4pm S – S - M – 8am - 4pm T – 8am - 4pm W – 8am - 4pm TH – 8am - 4pm F – 8am - 4pm S – S – M – 8am - 4pm T – 8am - 4pm W – 8am - 4pm TH – 8am - 4pm F – 8am - 4pm S – 8am - 4pm S – 8am - 4pm M – 8am - 4pm T – 8am - 4pm W – 8am - 4pm T - F - S - S -

Skills

Troubleshooting, Support, Infrastructure

Top Skills Details

Troubleshooting,Support

Additional Skills & Qualifications

* 1 years knowledge and/or experience with LAN/WAN maintenance and support. * 1 years call center/service desk experience. * Good customer service skills. * Experience and/or knowledge of voice and data circuits including troubleshooting and research. * Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.). Experience Required: 1 year systems analysis experience/service desk Education Required: High School Diploma or GED

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $15.50 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Montgomery,AL.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.