Assistant Case Manager - BLS

Position Summary:

The Assistant Case Manager provides support to individuals with Serious Mental Illnesses (SMI) in developing and maintaining basic living skills. The Assistant Case Manager plays a key role in helping consumers achieve greater independence by providing hands-on assistance with day-to-day tasks and ensuring access to essential services and appointments.

Key Responsibilities:

• Assist consumers in developing and maintaining basic life skills, including personal hygiene, meal preparation, and home organization.
• Provide support with household chores such as cleaning, laundry, and grocery shopping.
• Assist consumers with managing financial responsibilities such as budgeting, paying bills, and accessing benefits.
• Transport consumers to medical, mental health, and community appointments as needed.
• Promote the development of independent living skills in alignment with individual service plans.
• Maintain accurate documentation of services provided and consumer progress.
• Collaborate with the Case Manager and interdisciplinary team to support client goals and service coordination.
• Participate in regular supervision, team meetings, and case reviews.
• All other duties as assigned.

Qualifications:

• Education: High School Diploma or GED (required).
• Experience: Previous experience in a human services or mental health setting preferred.
• Strong communication and interpersonal skills.
• Ability to work with compassion, patience, and flexibility in a variety of community settings.
• Ability to maintain confidentiality and adhere to professional boundaries.

Transportation Requirements:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.
• Must have reliable transportation, maintain a safe driving record and valid driver’s license with personal liability insurance.

Work Environment & Schedule:

• This is a non-exempt, full-time position.
• Standard hours are Monday through Friday, 8:00 AM – 4:30 PM CST or 8:30 AM - 5:00 PM EST, depending on the service area.
• This position requires in-person work and is not eligible for remote or hybrid work arrangements.
• Assistant Case Managers will provide services in community settings, including clients’ homes, public spaces, and other locations as needed.
• Must be able to travel within the service area on a regular basis and maintain a consistent in-person presence to meet consumer and program needs.

In-Service Training & Continued Education Requirements:

• Participation in all agency-required in-service trainings.
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.