Spa Concierge

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast.

Nestled on 550 acres of breathtaking beauty, the Grand blends rich Southern tradition with modern luxury to offer world-class guest experiences. Our resort features a luxurious 20,000 sq. ft. spa, providing an array of indulgent services, including massages, facials, hair, and nail treatments. Guests can unwind in a serene quiet room, complete with a hot tub, sauna, and indoor pool. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to create unforgettable moments—The Grand Life is calling, come share it with us!

As a Spa Concierge, you will be the first point of contact for our guests, ensuring a warm welcome and seamless spa experience.

Your role is crucial in maintaining an inviting and relaxing atmosphere, assisting guests with scheduling, providing information about spa services, and handling transactions with accuracy and professionalism. Your attention to detail and dedication to guest satisfaction will contribute to an exceptional spa experience.

Key Responsibilities:

Guest Services & Hospitality:

• Warmly greet each guest upon arrival and offer a complimentary beverage to enhance their experience.
• Provide detailed information about spa treatments, services, classes, and activities, helping guests make informed choices.
• Follow established procedures for various guest types, including hotel guests, day package visitors, conference groups, spa package guests, and members.

Scheduling & Coordination:

• Efficiently schedule appointments for all spa services using the Pro Solutions scheduling system.
• Clearly communicate any add-ons or modifications to treatment staff to ensure seamless service.
• Allocate time and demonstrate patience when assisting Spa Program and Day Program guests to create a personalized experience.

Billing & Transactions:

• Thoroughly explain ticketing procedures, including billing and gratuity guidelines, ensuring guest clarity.
• Adhere to all cash, credit, and billing policies as established by the Accounting department.
• Follow proper cash-handling procedures, including opening, closing, cashing out, and balancing registers.
• Process hotel charges and credit card transactions accurately and efficiently.

Facility & Organization:

• Maintain an organized and professional workspace, ensuring staff areas, workstations, and guest schedules remain tidy and well-managed.
• Support daily record-keeping with meticulous attention to detail.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive plans, including FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties, as well as worldwide Marriott discounts.
• Opportunities for Growth: Ongoing training and career advancement opportunities.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!