Inside Sales/Contact Manager

Job Description

Job Description

Upbeat, positive sales/customer service person needed for growing local insurance agency.

Dont wait, take the next step in your career today. Berry Agency LLC in BIRMINGHAM, Alabama, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative . If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Inside sales, contacting current clients to review and cross-sell their current accounts. Setting appointments to introduce current clients to new products and services offered by the agency. Contacting leads provided by the agency owner to gather information needed for quoting insurance products. Other duties as specified by the agency owner.

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Informs customers of promotions and new or upgraded products using prepared scripts.

Upbeat, positive attitude. Pleasant phone voice. Self-starter. Prefer candidate has Alabama insurance license(s) or can obtain them shortly after coming on board.

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.