System Support Representative (SSR)

Job Description

Job Description

Location: Birmingham, AL (Sumpter Smith Joint National Guard Base) | Full-Time | Salary: $70,000 - $120,000

About ELB

E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense. ELB supports U.S. Air Force Mission Planning operations by delivering skilled professionals who ensure system readiness, data integrity, and operational success across dynamic environments.

Position Overview

ELB is seeking a Mission Planning System Support Representative (SSR) to support U.S. Air Force mission planning operations. This role is responsible for maintaining mission planning systems, ensuring system availability, and providing hands-on technical support in support of training, exercises, and real-world mission requirements.

The ideal candidate is a technically strong, mission-focused professional who can independently troubleshoot issues, maintain system integrity, and operate effectively in a fast-paced, mission-critical operational environment.

Key Responsibilities

• Maintain mission planning systems, including hardware, software, and associated equipment
• Ensure mission planning applications, map data, and system configurations remain current and operational
• Diagnose and resolve hardware, software, and system issues within mission planning environments
• Perform system updates, patches, and data loads in accordance with established procedures
• Support mission planning operations during training, exercises, deployments, and contingency operations
• Maintain accurate documentation of system configurations, updates, and issue resolution
• Provide technical support to mission planning personnel and operational units
• Coordinate with government personnel and internal teams to resolve technical issues

Required Qualifications

• S. Citizenship (no dual citizenship)
• Active DoD Secret Security Clearance
• CompTIA Security+ certification (required within 6 months of hire)
• IT-related degree OR minimum of 2 years of relevant IT experience
• Strong troubleshooting skills across hardware, software, and systems
• Ability to support and maintain IT systems in an operational or mission-critical environment
• Ability to document technical issues and communicate effectively across technical and non-technical audiences

Preferred Qualifications

• Experience supporting USAF or DoD mission planning systems
• Familiarity with mission planning software, mapping tools, or geospatial data
• Experience working in classified or secure environments
• Military or aircrew experience

Compensation & Benefits

• Competitive salary
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Responsible Time Off (RTO) – flexible time off policy designed to support work-life balance while meeting mission requirements
• 40 hours of paid sick leave annually
• Paid holidays
• Company-paid basic life insurance
• Access to additional leave programs, including parental and medical leave support
• Professional development and growth opportunities

Why ELB

This role directly supports U.S. Air Force mission readiness. You will work in a hands-on, operational environment where your technical expertise directly impacts training, deployment, and mission success.