Senior IT Tech

ATS – AL, Inc is hiring. We offer a broad range of IT services; however, this is not your “typical” Senior IT Tech position. Your day can range from reinstalling a PC Operating System to drilling holes and running CAT6 and fiber through entire buildings to installing racks, nodes, terminating patch panels and configuring VLANs. Please be ready to learn fast for fascinating new areas of I.T. you will come across that you may not be familiar with. ATS – AL, Inc. offers a fantastic benefits package and competitive salaries.

Required skills:

• 4+ years of experience with PCs, printers, laptops and Windows Server experience.
• Basic understanding of firewalls, access lists, NAT, PAT.
• Experience with Active Directory, from setup to administration.
• Experience with Microsoft Exchange Server a plus.
• Virtual Server Experience - HyperV or Vmware.
• Backup Software
• Basic understand of routing concepts and VLAN management.
• Excellent communication skills both verbally and written.
• Advanced knowledge of Windows 10 Professional operating systems.
• Working knowledge and troubleshooting of standard desktop applications.
• Knowledge of Cat 5e or higher cabling and troubleshooting.
• Advanced knowledge of switch/router management.
• 4+ years experience with DNS, subnetting, routing tables, etc.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly.
• Familiarity with the following technology/products a plus: Microsoft Office 365 and Azure, Ubiquiti, Cisco, 3cx, Polycom, Yealink

Essential Duties and Responsibilities:

• Design and install complete networks.
• Support, troubleshoot and maintain existing networks.
• Respond to requests from end users.
• Troubleshoot system issues and failures.
• Keep systems patched with up-to-date drivers, firmware, etc.
• Monitor networks and security to ensure stability.
• Perform System Monitoring (server system logs, messages, and alerts).
• Proactively identify areas of improvement and help streamline operations.
• Share knowledge with other team members.
• Learn new skills.

Required experience:

• Installing and configuring Windows Server based networks.
• Installing and configuring firewalls, switches and VLANs.
• Installing and configuring VOIP systems.
• Prefer the ability to set up and program CCTV DVRs, HVRs and NVRs.
• Prefer the ability to set up and configure various types of analog and IP based cameras.
• Prefer the ability to troubleshoot connections issues, focusing, and lens configuration of analog and IP based cameras.
• Background in one or more of the following fields is a plus: video surveillance, networking and computer repair.
• Confidently troubleshoot software, hardware and network related issues on Windows 10 based PCs.
• Research problem issues using a myriad of technical resources (previous tickets, Internet, etc.).
• Effectively communicate with co-workers, managers, and customers on technical related issues using proper grammar.

Competencies:

• Customer Service Skills.
• Initiative.
• Flexibility.
• Organized.
• Self-motivated.
• Disciplined.
• Excellent verbal and written communication skills Technical Capability.
• Ethical Conduct.
• Collaborative Approach.
• Quality Compliance.
• Time and Task Management.
• Problem Solving Aptitude.
• Communications Proficiency.