Front Counter Receptionist / Service Coordinator
Job Description
Job Description
Benefits:
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Key Responsibilities
- Customer Interaction: Greet customers promptly, answer phone calls.
- Scheduling & Coordination: Manage the shops appointment calendar and coordinate workloads with our shop technician.
- Data Management: Accurately enter customer and vehicle information into Tekmetric , our primary operating system.
- Shop Oversight: Manage one technician performing oil changes and tire services, ensuring their schedule is filled and tasks are completed timely.
- Billing: Process customer transactions, including cash and card payments, and ensure invoices reconcile with the work performed.
- Experience: 1 to 3 years of experience in a customer service or administrative role.
- Education: High school diploma or equivalent.
- Technical Skills: Proficient computer skills and the ability to learn new software quickly. Previous experience with Tekmetric is a major plus.
- Soft Skills: Strong multitasking abilities, time management, and a professional appearance.
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