Insurance - Customer Service Representative

Job Description

Job Description

Are you looking to join an established insurance agency where you can realize your potential?

The Grogan Agency located in Trussville, Alabama is looking for a passionate, self-driven individual to join our team as a Full-Time Insurance Customer Service Representative. With 27 years in business, we are excited to offer this opportunity to help grow your skillset and career in insurance.

Our team works in a collaborative, yet autonomous environment built on trust and teamwork. With access to the latest technology in the industry, you will assist our clients to ensure they are properly protected from a variety of risks. While you will work with a majority of Personal lines clients, you will have an opportunity to explore commercial and life insurance options as well. We are expanding and have an opening for a top performing Customer Service Representative to join our award-winning team. With our insurance agency's extensive customer care work, and our amazing products and services, we are excited with the opportunity to maintain our momentum and continue to gain market share with the next team player!

Annual Base Salary Based on Experience

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Retirement Plan

Team Building

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Process customer policy change requests.
• Take premium payments from customers.
• Respond to all service inquiries and requests within a specified timeframe.
• Provide customers with additional information about new products and services.

• Team Player for a fast-paced environment that possesses empathy and persuasion.
• Self-starter with excellent communication skills.
• Detailed, organized with great time management skills
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.