Call Center Agent
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints
- Make outbound calls for follow-ups, surveys, or promotional campaigns as needed
- Provide accurate and timely information about products, services, policies, and procedures
- Process orders, returns, and exchanges efficiently and accurately
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary
- Maintain and update customer accounts and records in the company's database
- Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members and supervisors to improve processes and enhance customer experience
- Stay updated on company products, services, and policies through ongoing training and self-study
- Participate in team meetings and contribute ideas for improving call center operations
- Adhere to all company policies, procedures, and quality standards
- Maintain confidentiality of customer information and sensitive company data
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong listening and comprehension abilities
- Proficiency in basic computer skills and typing (minimum 35 WPM)
- Ability to multitask and navigate multiple computer applications simultaneously
- Customer service-oriented mindset with a focus on problem-solving
- Patience and empathy when dealing with frustrated or upset customers
- Ability to work in a fast-paced environment and handle high-volume calls
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Previous experience in a call center or customer service role
- Familiarity with CRM software and call center technologies
- Knowledge of sales techniques and ability to upsell products or services
- Bilingual skills (Spanish, French, or other languages) a plus
- Associate's or Bachelor's degree in Business, Communications, or related field
- Excellent
Recommended Jobs
Pharmacist, Full Time
Sign On Bonus: $15,000 Student Loan Repayment Plan Available Andalusia Health is currently seeking a dynamic Pharmacist. The Pharmacist is responsible for the day-to-day operations of the …
Office Manager
Office Manager Work schedule would be a min of 40 hours up to 50 hours depending on workload Some weekends and after hour work needed Pay range depending on experience - $65,000-$75,000 …
Shift Manager HDGL-FL
AM/NS Calvert uses the most innovative technology to create the steel that tomorrow’s world will be made of. As part of a global organization, every day over 190,000 of our talented people, located i…
Pipe Welder 1st Class (40166278)
Job Description Job Description Job Title: Pipe Welder 1st Class Pay: $38.00 $1,000 Sign-On Bonus Qualifications: ~3 - 5 years of experience as a Pipe Welder 1st Class ~ Read and inter…
Entry Level Direct Sales Representative
Altitude invites independent leaders to take control of their careers. Do you prefer to set your own pace, chart your own course, and lead yourself to success? At Altitude, we believe that the best le…
Automotive Interior Repair Technician
For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our suc…
Grocery Manager
Grocery Manager Location Birmingham, AL : Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great plac…
Organization Effectiveness Lead
**Become a part of our caring community and help us put health first** The Organization Effectiveness Lead optimizes the effectiveness of a company, business unit, or team. Analyze the internal struct…
Hotel Houseman
Houseman Job Summary We are seeking an experienced, reliable houseman to join our team. The houseman will provide general cleaning, maintenance, and repair services for our residential facility. The…
Hiring Now: Special Education Teacher Full-Time | Birmingham, AL | 20252026 SY
Job Description Job Description Bachelor's or Master's degree in Special Education, active Special Education Teacher license and minimum 1+ years Special Education Teacher experience required. Ap…