Service Desk Technician

Service Desk Technician (Onsite)

Location: Hoover, AL

Duration: 6‑month contract

Experience Level: Intermediate

Work Environment: Business casual, corporate headquarters

Interview Process: One‑step Microsoft Teams interview with the hiring manager

Drug Screen: Required

🚀 Why You’ll Love This Role

Are you passionate about technology, problem‑solving, and being the go‑to person when people need help? This is your chance to join a high‑performing IT organization that values efficiency, teamwork, and internal career growth.

This organization, headquartered in the Birmingham area, is known for promoting from within. Several employees have launched their IT careers on this very Service Desk and moved into more advanced roles across the organization.

If you take pride in your work, enjoy fast‑paced environments, and want your impact to be felt across the business every single day, this role is for you.

💼 About the Role

As a Service Desk Technician , you’ll be the first line of support for over 1,600 internal employees across the country. You’ll play a critical role in keeping the business running smoothly by resolving technical issues quickly and efficiently—or escalating them when needed.

This is a hands‑on, onsite position where your technical expertise, customer service skills, and ability to multitask will shine.

🛠 What You’ll Be Doing

• Serve as Tier 1 & Tier 2 support for internal end users
• Troubleshoot hardware, software, and application issues across thousands of endpoints
• Support Microsoft O365 services and drive user adoption
• Manage user accounts in Active Directory, Azure AD (Entra), and Intune
• Resolve password, access, and authentication issues
• Handle tickets, chats, and phone calls simultaneously in a service desk environment
• Perform laptop/desktop setup, configuration, and OS/application troubleshooting
• Escalate complex issues to Tier 3 support as needed
• Work within ITSM/ITIL best practices using ServiceNow

✅ What We’re Looking For

Required Experience & Skills

• 3–5 years of IT Service Desk or IT Service Center experience
• Strong customer service mindset with phone‑based support experience
• Advanced knowledge of:
  • Active Directory / Azure AD (Entra)
  • Windows 11
  • Microsoft O365
  • Intune
• Experience supporting cloud‑based applications
• Ability to multitask and manage a high volume of tickets efficiently
• Strong troubleshooting and problem‑solving skills
• Familiarity with ITSM tools (ServiceNow preferred)

Nice to Have

• ITIL knowledge or experience
• Desktop and hardware support in an enterprise environment

🌟 What Sets You Apart

• You take initiative and ownership of your work
• You’re detail‑oriented and take pride in delivering quality support
• You thrive in a fast‑paced, high‑expectation environment
• You understand that a strong service desk keeps the entire business moving

📈 The Impact You’ll Make

This organization operates a lean, high‑efficiency service desk . When performance is at its best, internal teams can do their jobs effectively without interruption. Your work directly impacts business productivity—and that makes this role both visible and valuable.

🔑 Career Growth Opportunity

The company actively promotes from within , making this an excellent opportunity for someone looking to grow their IT career beyond the service desk.

This is a Contract to Hire position based out of Hoover, AL.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hoover,AL.

This position is anticipated to close on Mar 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.