Prattville - Mobile Service Advisor - Full-time

Job Description

Job Description

At Long-Lewis, the Mobile Service Advisor serves as the central communication hub between our customers and our mobile technicians—whether the vehicle is being serviced at the customer’s home, workplace, or another off-site location.

In this role, you’ll act as the primary point of contact for all off-site automotive service and repair matters. Your responsibilities will include understanding customer concerns, coordinating vehicle pick-up and delivery, clearly communicating repair needs, and managing customer expectations throughout the process. You'll ensure that our customers are well-informed, comfortable, and confident in the services we provide.

This position is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering an exceptional service experience every time.

• High school diploma or GED required

• Minimum 1 year of experience in a dealership or large service facility

• Unrestricted driver’s license with a clean driving record

• Proven track record in both technical and customer service roles

• Strong communication skills—both verbal and written

• Professional appearance and demeanor

• Ability to stay composed and positive under pressure

• Must be a self-starter with excellent time management skills and the ability to work well independently and as part of a team

At Long-Lewis , we’re more than just a dealership—we’re a family. As one of the oldest and most respected automotive groups in the region, we’re committed to providing an outstanding experience for both our customers and our employees.

When you join our team, you’ll find:

• A supportive work culture that values integrity, teamwork, and continuous improvement

• Opportunities for professional development and certification

• Competitive pay and benefits

• A chance to grow your career with a trusted name in the industry

• The satisfaction of helping customers from the convenience of their own homes or businesses