Aftersales Technician

Job Description

Job Description

Description:

Job Title: Aftersales Technician

Department: Aftersales

Reports to: Shop Foreman

Status: Non-Exemp

Shift: Full-time, Monday - Friday

About Lohr North America:

LOHR North America brings to the entire region transport logistics industry, relevant innovations and products, but also tangible solutions tailored to each customer’s needs. LOHR has been the leading innovator in vehicle transportation for more than 50 years it is the global specialist in design, manufacture and marketing of goods transport systems.

Our Purpose

To offer customers secure, sustainable mobility solutions that meet 21st-century challenges linked to climate change in the field of transport.

To act as pioneers and innovate to strengthen our drawing power to ensure the company’s sustainability.

Our commitments:

Are based on trust: the mutual trust of our employees acting responsibly towards each other in their respective roles, the trust of our customers in meeting their requirements and the trust of our suppliers in the reliability of the progress of the activities we carry out with them.

This trust is the result of a firm commitment in the following fields:

· A Social Approach

· Health and Safety

· Quality

· Social Responsibility

Summary: The Aftersales Technician is responsible for diagnosing, repairing, and maintaining customer units after delivery. This role supports warranty work, retrofits, refurbishments, and general service tasks in the shop or occasionally in the field. The ideal candidate has strong mechanical skills, attention to detail, and a commitment to quality service.

Essential Duties and Responsibilities:

• Perform mechanical repairs and maintenance on trailers, vehicles, or equipment post-delivery
• Troubleshoot and resolve issues related to hydraulics, pneumatics, electrical systems, brakes, suspension, and structural components.
• Complete warranty and retrofit work in accordance with company standards.
• Follow work orders and document completed repairs accurately.
• Communicate findings, concerns, and recommendations with service writers or supervisors.
• Maintain clean and safe working conditions in compliance with safety procedures.
• Assist with customer technical support as needed.
• Operate forklifts, overhead cranes, and other shop equipment safely.
• Participate in ongoing training and cross-training within the service department.
• Perform other duties as assigned.

Supervisory Responsibilities:

• None

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED.
• 1 - 2 years of experience in mechanical repair, preferably in automotive, trailer, or heavy equipment industries.
• Ability to read technical manuals, diagrams, and service instructions.
• Basic knowledge of electrical, hydraulic, and mechanical systems.
• Must have welding experience

Preferred Qualifications:

• Vocational or technical certification in diesel mechanics or a related field
• 2–4 years of experience in mechanical repair, preferably in automotive, trailer, or heavy equipment industries.
• Experience with welding and fabrication
• Prior experience with warranty and post-delivery service
• Proficiency in using diagnostic tools and equipment.
• Bilingual (English/Spanish) is a plus.

Travel Requirements:

• None

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Work Environment

• Use required personal protective equipment (PPE)
• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

All Employees :

• Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives.

Benefits:

• Competitive Salary
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits
• Disability and Life Insurance
• 401(k) with Company Contribution

EEO statement

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Other duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.