Regional Director - Strategic Client Portfolio

CCL Hospitality Group

Position Title: SYSTEMS DIRECTOR - INDIANAPOLIS

Reports To: VPO

Salary: $120,000 - $140,000

Other Forms of Compensation: 15% Bonus Eligible

THIS POSITION IS LOCATED IN INDIANAPOLIS - RELOCATION IS OFFERED

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Position Overview

The System Director of Dining & Hospitality is a senior leadership role responsible for setting the vision, standards, and execution of an elevated, high-end dining and hospitality program across TEN communities in the Indiana and Cincinnati markets . This role oversees approximately $30 million in annual volume and leads eight direct reports , each responsible for complex, multi-outlet dining operations. This is a single client with 8 facilities within the contract, equating it to a Regional Director – for a SINGLE Strategic Client Portfolio. The true title is System Director.

This position functions at a regional leadership level and is designed for a hospitality executive with deep experience in high-end, full-service restaurant and food & beverage environments . Each community operates two to five distinct dining outlets , intentionally designed and executed to reflect upscale and fine-dining restaurant concepts , emphasizing ambiance, service, culinary execution, and overall guest experience.

The System Director is a true culinary and hospitality professional —someone who understands how to translate fine-dining standards, thoughtful service, and culinary excellence into scalable, sustainable operations. This leader sets the tone for refinement, consistency, and elevated experiences across the entire system while fostering environments where teams thrive and guests feel genuinely welcomed.

Key Responsibilities

Regional Leadership & Strategic Vision

• Provide leadership, direction, and strategic oversight for dining and hospitality operations across eight communities.
• Function as a regional leader, aligning high-end dining programs with broader lifestyle, hospitality, and experience-driven objectives.
• Establish and maintain restaurant-quality standards for service, culinary execution, and guest engagement across all locations.
• Lead, coach, and develop eight direct reports overseeing multi-outlet, high-end dining operations.

Culinary Excellence & Restaurant-Level Execution

• Champion a fine-dining, hospitality-forward philosophy rooted in full-service restaurant excellence.
• Oversee the execution of chef-driven menus, refined service models, and elevated dining concepts across all communities.
• Ensure dining outlets consistently deliver the polish, pacing, and attention to detail expected in high-end restaurants.
• Partner with culinary leadership to drive innovation, seasonality, and continuous improvement in food and beverage programs.

Hospitality & Guest Experience

• Serve as a visible ambassador of hospitality, modeling intentional, guest-focused service standards.
• Elevate service culture through coaching, training, and clear expectations rooted in warmth, professionalism, and attention to detail.
• Drive guest satisfaction through proactive engagement, feedback analysis, and service recovery strategies.
• Position dining as a signature experience and a defining element of each community.

Operational & Financial Oversight

• Provide executive oversight of approximately $30 million in annual revenue across multiple locations.
• Guide leaders in budgeting, labor strategy, and cost controls while preserving fine-dining quality and experience.
• Analyze financial and operational performance to identify opportunities for growth, efficiency, and program elevation.
• Ensure compliance with all food safety, sanitation, regulatory, and company standards.

Talent Development & Leadership Growth

• Recruit, develop, and retain high-performing culinary and hospitality leaders with upscale or fine-dining backgrounds.
• Create clear expectations, accountability structures, and development pathways for leadership teams.
• Foster a culture of excellence, professionalism, and continuous improvement.
• Support succession planning and long-term internal advancement across the system.

Qualifications

• Senior leadership experience in high-end restaurants, fine dining, luxury hospitality, or upscale food & beverage operations
• Proven success leading multi-unit, multi-outlet restaurant-style operations
• Strong culinary foundation with the ability to evaluate and elevate chef-driven dining programs
• Deep understanding of refined service standards, guest experience, and hospitality culture
• Financial acumen with experience managing large, complex P&L structures
• Exceptional leadership, communication, and coaching skills
• Ability to travel regularly within the Indiana and Cincinnati markets
• Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field preferred, or equivalent experience

Career Growth & Opportunity

This role offers significant long-term career growth within a large, established organization. The System Director will influence regional strategy, develop top-tier talent, and help shape the future of high-end, restaurant-driven dining experiences across multiple markets.

Job Summary

Job Summary:

The General Manager , reporting directly to the Regional Vice President, holds duties related to day to day operations of a Company account. The position entails a need for excellent communication skills; ability to multi-task, strong team leadership, client relations and ensures superior food quality and strong customer service skills.

Key Responsibilities:

• Oversees all P&L and budgeting as it pertains to the account
• Manages overall day to day operations of the account
• Conducts HR functions including hiring, progressive counseling, terminations
• Oversees scheduling, payroll and team training
• Maintains excellent relationships with customers, guests and Client as well as other departments
• Works with the Chef and management team in creating menus and providing top quality food
• Rolls out new culinary programs in conjunction with Company marketing and culinary team

Preferred Qualifications:

• BS, Hospitality or Culinary degree preferred
• Five years of foodservice operation experience
• High volume production and catering experience is essential
• Previous experience managing a budget
• Desire to learn and grow with a top notch foodservice company

Apply to CCL today!

CCL is a member of Compass Group USA

About

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1501233

CCL Hospitality Group

Nicholas Henderson

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