Customer Support Professional

Job Description

Job Description

Job Description
🧩 The Role

Are you the kind of person who thrives on solving problems, building relationships, and going above and beyond for customers? Agile Onboarding is on the hunt for a Customer Support Professional who’s ready to jump into the fast-paced world of SaaS and help us deliver an unforgettable experience to our growing list of clients.

This isn't your average support role—we're looking for someone who owns outcomes, brings positivity to the chaos, and isn’t afraid to roll up their sleeves.

• Serve as a key point of contact for customers using our Applicant Tracking and HR platform

• Troubleshoot issues, provide timely and empathetic responses, and resolve tickets via Salesforce

• Collaborate with product and development teams to relay customer feedback

• Proactively spot trends in support requests and propose solutions

• Be a brand ambassador—positive, curious, and professional

• Working knowledge of Salesforce or similar CRM/ticketing tools

• Excellent written and verbal communication skills

• A solutions-first mindset with relentless curiosity

• Ability to juggle multiple tasks and stay calm under pressure

• Great Personality

Bonus Points for:

• A natural ability to connect with people—your personality shines through

• Prior experience in a high-growth SaaS startup

• Comfort with ambiguity and frequent change

Agile Onboarding is a Software as a Service (Saas) tool, which provides Applicant Tracking, Onboarding and HR services to its clients. We are exploding with growth, and having fun along the way.

1. Service: Customer Satisfaction is our #1 priority. It comes before profit and before fun.

2. Ownership: Take extreme ownership of your assigned areas, see things through to the end.

3. Fun: Make Jokes! Laugh in the face of chaos. Keep a sense of humor.

4. Modern: Pushing the edges of innovation

It's important for us to hire people who are willing to go above and beyond. If you like to work a set schedule, of 40 hours a week, and forget about work when you leave, this Company is not for you. It's in our culture to work, when needed, and be available for our customers. Because we are a small company, we need every team member to take ownership of results.

Although there are some added stresses with working in a fast-paced, small team, there are also some perks!
Here are a few of the perks you can enjoy, in exchange for your hard work:

1. Flexible PTO time - take time when you need it, as long as results are being done.
2. Annual conference - fun trip every year to recap the year, and go over goals for the next year. This is always held in a vacation-destination place!
3. Long term incentive - as our tool grows, our leadership team will provide bonus-incentive to our Team Members. As we grow, you will grow - technically and financially.
4. Privacy - our company will not ask about your vaccine status, or any other health statuses. We provide medical insurance for our people, and believe that medical privacy is important.