HCV Receptionist

Job Description

Job Description

HCV Receptionist/Clerk | $14.59/hour | Schedule: Full-Time | Temp-to-Hire

What Matters Most
• Competitive Pay based on experience
• Schedule: Full-Time
• Location: Auburn, AL
• Temp-to-Hire opportunity
• Weekly Pay with direct deposit

Job Description:
The HCV Receptionist/Clerk is responsible for providing clerical and administrative support to the Housing Choice Voucher (HCV) Department while serving as the front-line point of contact for participants, applicants, landlords, and visitors. This role supports daily department operations through customer service, data entry, document preparation, recordkeeping, and intake support. All activities must support the company and its managed agencies’ missions, strategic goals, and objectives.

Responsibilities:
• Answer incoming phone calls and assist walk-in visitors in a professional and courteous manner.
• Respond to inquiries from applicants, residents, landlords, and community organizations as appropriate.
• Greet and direct visitors to the appropriate department personnel.
• Provide clerical and administrative support including mail intake and distribution, filing, data tracking, recordkeeping, and document preparation.
• Maintain departmental files and ensure records are accurate, complete, and up to date.
• Prepare and file correspondence, notices, and reports for the HCV Department.
• Date stamp incoming correspondence and maintain organized records.
• Prepare information packets for HCV briefings and mail recertification packets.
• Receive recertification packets and program applications, ensuring all information is current, complete, and accurate.
• Prepare and distribute weekly unit availability listings.
• Perform data entry while ensuring information remains secure, accurate, and updated.
• Serve as backup for other administrative and clerical staff as assigned.
• Assist with other duties as assigned.

Qualifications and Requirements:
• High school diploma or GED required.
• Minimum of two years of administrative or clerical experience preferred.
• Prior experience related to the Housing Choice Voucher Program or property management is preferred.
• Equivalent combinations of education and experience may be considered.
• Valid driver’s license required and must be insurable under the Authority’s plan.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn additional software programs as required.
• Experience operating multi-line phone systems and handling multiple calls and visitors.
• Strong verbal and written communication skills.
• Ability to perform calculations accurately and efficiently.
• Ability to maintain organized files and complete tasks accurately and on time.
• Ability to establish and maintain effective working relationships with coworkers, residents, landlords, vendors, contractors, and officials.
• Ability to communicate effectively with individuals from a wide range of socio-economic backgrounds.

Benefits and Perks:
• Competitive Pay
• Health, Dental and Vision
• Holidays