Digital Community and Platform Manager

Job Description

Job Description

Job Overview

We’re seeking a dynamic Community & Platform Manager to be the hands-on connection within the REV Network. This person will be the first line of support for our members , the driver of our e-commerce and shopping experience , and the creator of engaging design assets for community and promotional needs.

This role blends community care, e-commerce management, and creative design . You’ll manage the daily experience of our members, keep our store and products running smoothly, and design the visual elements that bring our brand to life. This position begins as a 1099 contract with the intention to convert to full-time employment.

What You’ll Do

Community Engagement & Support

• Act as the first point of contact for member questions, feedback, and support needs.

• Ensure members feel seen, valued, and supported at every touchpoint.

• Facilitate onboarding, events, live chats, and daily engagement in the REV Network.

• Moderate discussions, celebrate member milestones, and resolve conflicts with empathy and clarity.

E-Commerce & Platform Management

• Manage the full shopping experience within our WordPress/WooCommerce site.

• Configure and maintain product listings, promotions, and checkout flows.

• Oversee on-demand printing (Printify, Printful, etc.) for apparel and merch.

• Optimize product pages for conversion and user experience.

• Troubleshoot technical issues to ensure smooth operation.

Design & Creative Production

• Design merch, promotional graphics, and digital assets that represent REV’s brand identity.

• Create visuals for social media, newsletters, community content, and product promotions.

• Update existing designed resources and templates as needed.

• Use Adobe Creative Suite, Canva, Figma, or similar tools to maintain a professional, modern visual presence.

AI Collaboration & Automation

• Partner with AI Architect to set up onboarding flows, automated nudges, and FAQ support.

• Use AI tools to summarize conversations, highlight trends, and enhance engagement.

• Automate key community processes such as badges, welcome flows, and reminders.

Cohort & Program Facilitation

• Support Connected Leaders’ Collectives by nudging, introducing, and keeping participants engaged.

• Assist coaches and facilitators by surfacing participant insights and progress updates.

• Coordinate reminders, recap posts, and accountability check-ins.

Who You Are

• 3–5+ years in community management, e-commerce, or digital platform roles.

• Proficient in design tools (Adobe Creative Suite, Canva, Figma, etc.) with experience creating merch, graphics, and promotional assets.

• Experienced with WordPress/WooCommerce and online shopping systems.

• Comfortable with on-demand printing platforms.

• Strong communicator with empathy, patience, and a people-first mindset.

• Tech-savvy and quick to learn AI tools, automation platforms, and analytics.

• A natural connector who enjoys building community while managing systems and design.

Bonus If You:

• Have experience in leadership development, coaching communities, or purpose-driven brands.

• Know how to create gamified challenges, rituals, or engagement flows.

• Can translate community insights into product/content improvements.

• Have motion graphics, video editing, or advanced design experience.

Technical Skills

• WordPress/WooCommerce

• Community platforms (Circle, Discourse, etc.)

• Adobe Creative Suite, Canva, Figma, or similar design tools

• Printify/on-demand printing platforms

• Social media management tools

• Automation tools (Zapier, Make, Airtable, etc.)

• Basic HTML/CSS knowledge

• Analytics and reporting tools

Contract Details

• Hourly Rate Range: $30–45/hour, depending on experience and qualifications.

• This is a 1099 contract-to-hire role , with the intention of moving to full-time employment based on performance and fit.

At REV, we offer a strategic solution with our Meaningful Connection Training. We empower leaders to foster deep, sustainable connections within their teams, ensuring every employee feels valued, supported, and integral to a larger mission. By implementing our scalable and measurable strategies, we help organizations create thriving cultures, drive innovation, and enhance overall team performance.

Company Description

At REV, we offer a strategic solution with our Meaningful Connection Training. We empower leaders to foster deep, sustainable connections within their teams, ensuring every employee feels valued, supported, and integral to a larger mission. By implementing our scalable and measurable strategies, we help organizations create thriving cultures, drive innovation, and enhance overall team performance.