Systems Support Specialist

IT Support Specialist – Job Overview

About the Role

This IT Support Specialist position focuses on providing the field with the technical support they need while protecting the integrity and security of the company’s IT systems. You’ll serve as a primary point of contact for a wide range of technical issues in a fast‑paced, quality‑driven environment.

Your responsibilities include taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including:

• Commercial, cloud‑based, and proprietary software
• Servers, configurations, and protocols
• PCs, AV equipment, and peripherals
• Active Directory and user access
• Network connectivity, security, and operations
• Onboarding, integration, and acquisitions
• Automation tools and emerging technologies
• M-F 7-6 either 7-4 or 9-6 shift

Experience Requirements

• 3+ years of IT support experience , ideally across multiple technical areas
• Strong working knowledge of Windows and O365
• Understanding of network architecture and security principles
• Experience performing remote triage and troubleshooting issues ranging from single‑user problems to enterprise‑level network incidents

Specialized Skills

• Ability to act as the primary contact for diverse IT support needs
• Strong adaptability and prioritization skills
• Fast learner who can absorb and apply new technical concepts
• Clear communicator across multiple channels and with users of varying technical skill levels
• Experience with any of the following is a plus:
  • Cisco & Fortinet network equipment
  • NetBox, PRTG, Putty
  • CUCX, CUCCX, RDP, VOIP
  • ServiceNow, Asset Management, ISE, iBoss
  • Active Directory, AnyConnect, PsExec, PowerShell
  • SharePoint, Printer Admin, Access, Excel, SCCM
  • iOS, Android, MDM solutions

Core Skills

• Help desk support
• Troubleshooting
• Active Directory
• O365 / Office 365
• Remote support
• Customer service
• Technical support
• Service desk & ticketing systems
• Phone support
• ServiceNow
• Application support
• PowerShell

Additional Details

• Contract‑to‑hire position
• Onsite , with potential to shift to hybrid after permanent conversion

Job Type & Location

This is a Contract to Hire position based out of Irondale, AL.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Irondale,AL.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.