Muscle Shoals - Mobile Service Advisor - Full-time
Job Description
Job Description
At Long-Lewis Ford of Muscle Shoals , we’re expanding one of the region’s fastest-growing Mobile Service Divisions , and we’re looking for a professional, detail-oriented, and driven Mobile Service Advisor to be the critical connection between our customers and technicians.
What You’ll Be DoingProactively make outbound calls to schedule service appointments and follow up with customers
Handle inbound service inquiries with confidence, professionalism, and product knowledge
Coordinate mobile service visits between customers and technicians
Clearly communicate timelines, service updates, and next steps to customers
Ensure exceptional customer experiences with every interaction
Keep detailed records and contribute to efficient service operations
A mobile-first, convenience-driven model that customers love
A collaborative, high-performance team environment
Real career growth opportunities — we promote from within
Support and training from a company with over 110 years of trusted service
Have excellent phone and communication skills
Are highly organized , detail-oriented, and proactive
Thrive in a fast-paced, customer-centric environment
Are a natural problem solver with a professional demeanor
Have prior experience in service advising or customer service (automotive industry is a plus!)
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