Member Services Representative

Planet Fitness
Decatur, AL

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2025-07-21

Recommended Jobs

Emergency Medicine Physician in Birmingham, Alabama

St. Vincent's Chilton
Birmingham, AL

St. Vincent's Chilton, a renowned healthcare organization, is seeking a highly skilled and dedicated emergency medicine physician to join our team in Birmingham, Alabama. This exciting opportunity is…

View Details
Posted 2025-12-15

Experience Southern Charm as an ICU Travel Nurse!

NurseRecruiter
Homewood, AL

RN ICU job in Homewood, AL Join the adventure as an ICU Travel Nurse in charming Homewood! Nestled in picturesque Alabama, you’ll not only get to heal hearts but also create memorable connections wit…

View Details
Posted 2025-07-30

Field Compression Engineer

Kinder Morgan
Birmingham, AL

Position Description Kinder Morgan, one of the largest energy infrastructure companies in North America, has been in operation since 1997.  Over the years, we have understood that not only do our p…

View Details
Posted 2025-12-11

Arcade Attendant (Weekends)

Stars and Strikes
Huntsville, AL

Stars and Strikes Family Entertainment Center is seeking outgoing, energetic personalities to join our team! Stars and Strikes Arcade Attendants are responsible for providing an exciting, entertainin…

View Details
Posted 2025-10-12

Prep Cook

Olive Garden
Alabaster, AL

For this position, pay will be variable by location - See additional job details and benefits below. Our Winning Family Starts With You Check out these great benefits Flexible schedules to help you ba…

View Details
Posted 2025-11-03

Fortinet Engineer - System Integrator

Montgomery, AL

An industry-leading technology partner is seeking a highly skilled Fortinet Engineer to work directly with one of their most advanced enterprise clients. This is a rare opportunity to engage with o…

View Details
Posted 2025-05-16

Insurance Associate - Farmers Insurance (Hybrid, Foley)

Farmers Insurance District of Alabama and Mississippi
Foley, AL

About Us Join Farmers Insurance District 50-05 as an Insurance Associate in Foley . This hybrid role combines local outreach with district-led training in Mobile. Our proven system and support p…

View Details
Posted 2025-12-04

Senior FMS Program Analyst

KBR
Huntsville, AL

Title: Senior FMS Program Analyst Program Summary KBR's Missile, Aviation, and Ground Systems (MAGS) division delivers mission engineering solutions for critical U.S. Army programs, speciali…

View Details
Posted 2025-12-02

Full Stack Software Engineer

BlueHalo, an AV company
Huntsville, AL

Job Details Description AV/BlueHalo is seeking an experienced Full Stack Software Engineer. The ideal candidate will work closely with the Product Owners in completing complex development taski…

View Details
Posted 2025-11-26

Business Development Representative

Rustman Agency
Anniston, AL

At The Rustman Agency, we’re on a mission to help families secure their financial futures through trusted insurance solutions. As a Business Development Representative , you’ll be at the forefront …

View Details
Posted 2025-09-29