Customer Support Rep I

Blue Cross and Blue Shield of Alabama
Birmingham, AL
Overview

Department Overview

The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the "Caring Company" through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers.

Realistic Job Preview

Please view the following video for a realistic job preview of the Customer Support Representative I position.

Primary Responsibilities

This is a training position designed to prepare incumbents for contact with customers in the Customer Service Call Center. Associates will progress through a series of training modules, including lecture, role-play, and computer-based instruction. Finally, associates will respond to live calls under supervision of a trainer or mentor. Associates must meet performance criteria for each training module in succession.

Upon successful completion of the training program, the associate is eligible for placement in the Customer Support Representative I position. The associate will be responsible for providing efficient, prompt, and professional service to customers on inquiries received. The associate will work a predetermined schedule, including set lunches and breaks to ensure appropriate staff is available to assist customers. This position requires the usage of proper grammar and articulation. Also required is using a keyboard to effectively interface with the system ensuring customer contacts are documented immediately.

Summary Of Qualifications

  • Experience in a position using a keyboard and/or personal computer
  • Demonstrated experience communicating effectively in order to interact with customers
  • Experience in a position understanding and interpreting complex oral and written directions
  • Experience in a position multi-tasking and organizing work responsibilities
  • Experience with medical terminology, ICD-10, and/or CPT coding preferred
  • Experience in a corporate or office setting preferred
  • Experience in a clinical setting (i.e. physician's office, clinic, hospital, home health) preferred
  • Bachelor’s degree preferred

Our Investment In You

You do not have to be an expert to be part of our team. We are not a scripted call center. No two members, problems, or resolution journeys are the same. Sometimes you will not know the right answer, but we are looking for someone who is always up for the challenge. As long as you bring the passion for customer service, problem solving and commitment to serve others, we will invest in you to take care of the rest. We will provide fun, thorough and paid training that will teach you everything you need to know to feel confident handling customer issues with a team of support by your side.

After successfully completing the training program, you will have the opportunity to progress through our career pathways in as little as 18 months. So come grow with us!

Note

Additional incentive opportunities will be available after completion of training. The location expectation is for this position to be primarily hosted onsite at our Birmingham corporate office with some hybrid flexibility. Opportunities for full-time remote work can become available as you progress through career pathway.

Work Location

The work location for this position will be hybrid (onsite/remote). However, the primary expectation is for training to be completed onsite at our corporate office in Hoover, Alabama. Training will last approximately 20 weeks. Once training is complete associates will be expected to work in the office up to 3 business days per week.

During the training program, the associate will work a predetermined schedule Monday through Friday from 8:00am -- 4:45pm, including set lunches and breaks. Our call center hours are Monday through Friday from 7:00am -- 6:00pm. Upon completion of your training, schedules are based on operational needs and awarded based on attendance and performance.

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association
Posted 2025-12-01

Recommended Jobs

Chief Financial Officer - Foley, AL

Community Health Systems
Foley, AL

South Baldwin Regional Medical Center is a 112-bed, acute care hospital offering inpatient, outpatient, emergency, diagnostic and surgical care with more than 1,200 employees and a network of medical …

View Details
Posted 2025-11-25

Automotive Electrical Technician

McSweeney Auto Group
Pell City, AL

Automotive Electrical Technician Job Summary: The role of the Automotive Electrician is to perform a wide range of service work related to the customization of vehicles for pursuit vehicles. Techn…

View Details
Posted 2025-08-28

Strategic Growth Associate

ASM Research, An Accenture Federal Services Company
Montgomery, AL

The Strategic Growth Associate I is responsible for assisting in identifying new business opportunities, building and maintaining client relationships, and contributing to the overall growth and prof…

View Details
Posted 2025-11-04

Payer STARS/Quality Operations Consultant, Manager Save for Later Remove job

PwC
Birmingham, AL

Job Title Payer STARS/Quality Operations Consultant, Manager Job Category Operations Consulting Level Manager Specialty/Competency Operations Industry/Sector Health Services Job Type Regul…

View Details
Posted 2025-11-17

Registered Nurse (RN) - New Graduate / $20,000 Sign-On Bonus

Select Medical
Florence, AL

**Overview** **Position: Registered Nurse (RN) - New Graduate** **Location: Florence, SC** **Schedule: 7 a.m. - 7:30 p.m.** **Compensation: $38.00 per hour** **Sign-on bonus: $20,000** **Regency Hospi…

View Details
Posted 2025-11-26

Assistant Kitchen Manager

Jack Brown's Beer & Burger Joint
Tuscaloosa, AL

Jack Brown's Beer & Burger Joint is a dive bar with a top-notch burger. Born out of the minds of childhood best friends Aaron Ludwig and Mike Sabin, Jack Browns is a crossroads of great quality and q…

View Details
Posted 2025-08-11

Product Manager

Oracle
Montgomery, AL

**Job Description** **The Program:** Our future success depends on hiring extraordinary, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor'…

View Details
Posted 2025-11-08

Kitchen Porter

Las Vegas Petroleum
Birmingham, AL

Las Vegas Petroleum is proud to operate a range of travel centers throughout the Las Vegas Metro area, providing customers with fuel, convenience store items, and delicious dining options. In our com…

View Details
Posted 2025-08-11

Spray Foam Installer

NYS Foam & Energy
Montgomery, AL

We are seeking a skilled and motivated Spray Foam Installer to join our insulation team. The ideal candidate will be responsible for applying spray foam insulation in residential, commercial, and ind…

View Details
Posted 2025-11-07