Field Training Manager

Job Description

Job Description

Are you a proven leader ready to take the next step in your career? Do you want to join a fast-growing

company driven by integrity and quality workmanship where your leadership will be appreciated? Leap

Service Partners is seeking a quality individual eager to lead, train, and improve the skills of our field

service team.

You are the best and you want to join a team that appreciates you, where you can create your own

opportunities. At Leap Service Partners our Field Trainers are treated as valuable, serious Branch Support

professionals.

We are looking for someone interested in a long-term leadership opportunity to advance with a growing

company. If you are interested, please APPLY now.

$3,000 Sign - on bonus plus commission based on skill level and experience . Our Field Trainers are among the highest paid professionals in the industry, with unlimited earning potential!

Performance based bonus structure based on branch KPI.

Summary:

The Field Trainer is responsible for traveling to branch locations to coach, train, and mentor HVAC,

Electrical, Plumbing, and Sales teams to improve performance, customer experience, and revenue

generation. This role works closely with branch leadership and field employees to reinforce company

standards, improve close rates, increase memberships and service agreements, and create consistency

across operations.The ideal candidate is passionate about developing people, driving accountability, and helping teams

maximize sales and service opportunities while maintaining exceptional customer satisfaction.

Our Rewards:

● Competitive salary + performance bonus opportunities

● Company vehicle or travel reimbursement

● Medical, Dental, and Vision insurance

● 401(k) with company match

● Paid time off and holidays

● Ongoing professional development opportunities

Essential Job Duties:

● Travel regularly to branch locations to train, coach, and mentor technicians, comfort advisors,

plumbers, electricians, and sales teams.

● Observe field performance and identify opportunities to improve sales, communication, customer

service, and operational efficiency.

● Conduct ride-alongs with technicians and sales staff to provide real-time coaching and

development.

● Train teams on sales processes, customer interactions, financing options, memberships, and

upselling opportunities.

● Develop and implement training programs focused on increasing conversion rates, average ticket

value, and overall branch performance.

● Reinforce company standards, service procedures, and best practices across all trades.

● Partner with branch managers and leadership teams to identify performance gaps and create action

plans for improvement.

● Monitor and manage KPIs including close rates, average ticket value, lead generation,

memberships, and customer satisfaction scores.

● Assist with onboarding and continued education for new hires and existing employees.

● Support branches during peak seasons, promotions, and growth initiatives.

● Maintain positive relationships with branch leadership and field teams while promoting a culture of

accountability and continuous improvement.

Other Duties:

● Performs other duties as requested

Knowledge, Skills, & Abilities:

● Strong leadership, coaching, and mentoring abilities.

● Extensive understanding of residential home service sales processes.

● Ability to motivate teams and improve sales and operational performance.

● Excellent communication, presentation, and interpersonal skills.

● Strong organizational and problem-solving abilities.

● Ability to analyze branch performance metrics and implement improvement strategies.

● Experience conducting ride-along coaching and field training.

● Proficient with CRM systems, sales reporting, and performance tracking tools.

● Ability to manage multiple branch relationships and priorities effectively.

● Regular and reliable attendance.

Minimum Qualifications:

● High school diploma or equivalent.

● Possess a valid driver’s license and maintain a clean driving record.

● Eligible to work in the U.S. without sponsorship.

● Minimum of 3 years of experience in HVAC, Electrical, Plumbing, In-Home Sales, or Service

Management.

● Proven ability to coach and develop field or sales teams.

● Ability to travel frequently to branch locations.

Preferred Qualifications (not required):

● Experience training multi-trade home service teams.

● Knowledge of financing programs, memberships, and service agreements.

● Experience presenting to both small groups and large teams.

● Prior experience improving sales KPIs and branch performance metrics.

● Service Titan Experience.

Physical Demands:

● Ability to operate tablet, mobile phone, laptop, and other field equipment as needed.

● Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work.

● Ability to sit/stand for extended periods during work hours.

● Ability to travel frequently between branch locations and customer sites.

● Ability to work in office, classroom, and field environments.

● Ability to perform ride-alongs and hands-on coaching in residential service environments.

● Ability to perform the essential functions of the position with or without reasonable accommodation.

● Ability to travel during the week to branches for support up to 100% of the time

Leap Service Partners is an equal opportunity employer. All qualified applicants will receive consideration

for employment without regard to race, religion, color, national origin, sex, age, status as a protected

veteran, among other things, or status as a qualified individual with disability.