Remote Help Desk Support / Help Desk Analyst
Position Overview:
Youll provide technical support and troubleshooting to end-users from a remote location. Your role is to resolve software/hardware/network issues, answer support requests, and ensure users have reliable access to the systems they need.
Key Responsibilities:
-
Respond to help requests via email, chat, phone, or help-desk ticketing system.
-
Troubleshoot problems with operating systems, software applications, hardware, and network connectivity.
-
Guide users through step-by-step solutions (remote desktop, instructions, or resources).
-
Escalate complex or unresolved issues to senior technicians or specialized teams.
-
Log and document each support request, resolution steps, and outcomes.
-
Maintain and update support knowledge bases, FAQs, or documentation.
-
Provide follow-up to ensure the users issue is resolved.
-
Occasionally assist with software installs, updates, or user account setups.
Qualifications:
-
High school diploma (some jobs prefer associate degree or relevant certifications).
-
Basic to intermediate knowledge of operating systems (Windows, macOS), common software, and networks.
-
Familiarity with help-desk or ticketing tools (e.g. Zendesk, Freshdesk, ServiceNow).
-
Strong communication skills clear writing and ability to explain technical issues in simple terms.
-
Problem-solving skills, patience, and customer-service orientation.
-
Ability to work independently and manage time effectively in a remote environment.
Recommended Jobs
Special Education Teacher Job - $46/hr - Huntsville, TX | Elementary Inclusion | Full School Year
Special Education Teacher - $46/hr - Huntsville, TX Position Overview: We are seeking a Special Education Teacher for an elementary inclusion classroom in Huntsville, TX. Under the direction of the Sp…
Firefighter Internship Program
Alabaster Fire Department Paid internship program open to local Alabaster community students who meet the minimum qualifications. Students may include Thompson High School, private school an…
Mortgage Protection Sales
Spieldenner Financial Group is a part of the fastest-growing insurance organization in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and givi…
Porter - PT
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us dai…
Physician - Family Practice
Our Facility is seeking a Board-Certified or Board-EligibleFamily Medicine Physicianto join our thriving outpatient clinic in the welcomingand vibrant community of Huntsville, Alabama.Position Highlig…
Emergency Medicine Advanced Practice Clinician in Montgomery, AL
Ready to use your emergency medicine (EM) skills with an established team in the Montgomery, Alabama, area? TeamHealth is seeking an experienced nurse practitioner (NP) or physician assistant (PA) to…
Yard Jockey
Centerline is your one access point to limitless truck driving opportunities. Our job is to connect you with safe, rewarding work at top companies while maintaining your flexibility and work/life bala…
SAP Tax Manager, Global Trade Services (GTS)
As a practitioner within Deloitte's Global Trade Advisory Practice, you'll have the opportunity to help clients get the most from their SAP investments-and help position businesses for the evolving di…
Merchandiser Mandate Retail Service
**Merchandiser Mandate Retail Service** **General Information** **Company:** ACO-US **Location:** BIRMINGHAM, Alabama, 35216 **Ref #:** 63037 **Pay Rate:** $ 15.00 **Experience/skills and/or location …
Inventory Management Specialist - Temporary
Requisition Number: 213391 Job Description Cintas is seeking an Inventory Management Specialist. Responsibilities include coordinating warehouse operations to ensure inventoried materials are m…