Principal Project Manager, IT

**Your Future Evolves Here** Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. **What You'll Be Doing:** **Job Summary:** The Principal IT Project Manager serves a leadership role on the IT Project and Process Services team. This is a dual-role position responsible for managing technology projects from inception to completion and establishing or optimizing business processes for operational consistency and efficiency. The position requires stellar communication skills, is an expert at leading technical projects, and possesses exceptional analysis skills for process optimization initiatives. You will actively manage stakeholder relationships serving as a key point of contact for the team. You will be expected to independently facilitate scope definition and identification of project roles, milestones and tasks, conduct requirements and design sessions, document requirements, workflow, system configurations, and business processes, testing and validation, and stakeholder training. This position will work without supervision and will lead, coach, and mentor other project managers; collaborating with the IT team to establish and expand on best practices. You will be assigned critical and complex initiatives as identified by leadership. The ability to work independently with high output and critical thinking will be required to thrive in this role. **Essential Functions:** - Serve as a Project Manager leading and executing complex IT, Governance, and Process related initiatives. - Serve as a Process Analyst, responsible for collaborating with stakeholders to develop new or improve existing processes. - Act as a critical thinker with the vision to work both tactically and strategically in a dynamic and fast paced environment. - Experience and understanding of the requirements and challenges enterprises face with process optimization. - Energized and passionate about process improvement. - Support organizational change and adoption by documenting Desktop Procedures, SOPs, communication plans, facilitating meetings with functional users, and other stakeholder communication. - Participate in or lead other special projects as assigned by IT Leadership. - Plan, execute, and oversee technology projects, ensuring they are completed on time, within scope, and within budget. - Develop project plans, timelines, and milestones. - Coordinate with cross-functional teams, including engineers, analysts, and other stakeholders. - Monitor project progress and adjust, as necessary. - Prepare for and facilitate all project meetings. Capture and share notes from meetings. - Identify, document, and assist in the removal of impediments to project progress. - Log, track, and follow up on project action items, holding the team accountable for delivery. - Escalate issues that become blockers to appropriate leadership in a timely manner. - Conduct risk management and mitigation strategies. - Prepare and present project status reports to stakeholders. - Collaborate with stakeholders to develop new or improve existing processes. - Diagram business processes using tools such as Miro, Visio, or DrawIO. - Create Desktop Procedures/SOPs when step by step procedures are needed. - Prepare any other documentation needed (e.g., request form, playbook, PowerPoint presentation, etc.). - Develop training materials and conduct training, as necessary. - Ensure compliance with industry standards and best practices (for example, SOC, SOX, and HiTrust requirements) when defining processes. **Required Qualifications:** - Direct experience supporting technical teams with Business Systems Analysis and Project Management. - Demonstrated experience with understanding technical concepts and methodologies. - Exceptional written and verbal communications skills with the ability to negotiate effectively. - Must be detail-oriented, organized, and able to work independently to support multiple complex projects simultaneously in a fast-paced environment. - Must work well under deadlines and successfully track and follow up on multiple tasks across all projects. - Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic. - Advanced proficiency with project management tools, ticketing systems, and MS Office products, especially Excel and Visio. - Proven experience coaching junior associates and developing and maintaining PM methods and templates. - Experience with change management while leading enterprise adoption of standardized tools and processes. - Ability to build trust and form effective relationships with stakeholders. - Willingness to learn and take on greater responsibility. - Ability to interact effectively with all levels within the organization. - Must be team-oriented and willing to work as part of a growing organization. Preferred Qualifications - Experience with Agile development methodology. - Experience with Atlassian software solutions and add-ons. - Experience with SaaS applications. - Experience at a Healthcare IT company. - 10+ years direct experience supporting technical teams with Business Systems Analysis and Project Management. **Preferred Skills:** - Bachelor's Degree, preferably in a technical field. As the Principal IT Project Manager, you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You have very deep knowledge of the skills necessary to perform your role, and the structure of the technology for which you are responsible. Communication: You are a facilitator, delegator, and coach for more than just your direct team. Domain: You are sought out for input as a known resource in fact finding for strategy definition. System: You are a visible example of "excellence" for your role and create methods for team(s) to implement in order to improve KPIs for related system(s). You define new processes for your team(s) to follow to improve the efficiency of their work, and lead their implementation. You regularly make an impact to the entire company **To comply with HIPAA security standards (45 C.F.R. sec. 164.308 (a) (3)), identity verification may be required as part of the application process. This is collected for compliance and security purposes and only reviewed if an applicant advances to the final interview state. Reasonable accommodations are available upon request.** **Technical Requirements:** We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. **Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** **[email protected]** **for further assistance.** The expected base salary/wage range for this position is $130,000-150,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!