Associate Manager

Job Description

Job Description

We are seeking a dynamic and motivated Associate Manager to support the Store Manager and Assistant Manager in overseeing all aspects of our retail operations. The ideal candidate is an inspirational leader who drives sales, fosters a positive team culture, and is committed to delivering outstanding customer service. This is a hands-on role where you will play a key part in achieving store goals and cultivating a welcoming environment for both staff and customers.

Key Responsibilities

• Team Leadership: Supervise, train, and mentor retail associates, providing regular feedback to foster growth and development. Inspire and motivate the team to meet and exceed performance targets and sales goals.
• Customer Experience: Model and enforce excellent customer service standards by promptly and professionally handling customer inquiries and resolving complex issues.
• Daily Operations: Assist in managing daily store functions, including opening and closing procedures, cash handling, and inventory management.
• Sales and Merchandising: Monitor sales performance and trends to identify and implement opportunities for improvement. Ensure visual merchandising standards are met and that all displays and products are presentable and appealing.
• Scheduling and Staffing: Participate in the hiring process for new staff and assist with scheduling to ensure appropriate store coverage, especially during peak hours.
• Policy and Compliance: Ensure the team adheres to all company policies, procedures, and safety standards.
• Performance Management: Work with the Store Manager to conduct performance evaluations and document progress.

Required Qualifications and Skills

• 2+ years of retail experience, with at least 1 year in a supervisory or leadership role.
• Strong leadership, team-building, and interpersonal skills.
• Proven ability to motivate a team and drive sales results.
• Excellent communication and problem-solving abilities.
• Proficiency in retail software and Point of Sale (POS) systems.
• Exceptional organizational skills with keen attention to detail.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
• High school diploma or GED equivalent.
• Must be able to pass background check and drug screening.