Sales & Member Experience Associate

Job Description

Job Description

Club Pilates Jones Valley
Member Experience & Sales Associate
Creating an elevated member experience through movement, connection, and community.
ABOUT OUR STUDIO
At Club Pilates Jones Valley, we are passionate about creating a welcoming, inspiring, and results-driven environment for every person who walks through our doors. While part of the nationally recognized Club Pilates family, our studio is independently owned and locally operated, allowing us to cultivate a boutique-style experience rooted in hospitality, connection, and community.
POSITION SUMMARY
The Member Experience & Sales Associate serves as the face and energy of Club Pilates Jones Valley. This role blends relationship-based sales, elevated hospitality, front desk operations, and daily studio support to create an exceptional boutique fitness experience for every member and guest.
KEY RESPONSIBILITIES

• Execute the full sales process including lead generation, follow-up, studio tours, and membership closes.
• Follow up on intro appointments, missed sales, intro no-shows, unscheduled prospects, and cooled-off prospects.
• Provide exceptional customer service to all members, guests, and prospects.
• Manage member check-ins and front desk operations with professionalism and warmth.
• Conduct outbound calls, text, and email outreach to leads and inactive members.
• Maintain studio cleanliness through AM & PM cleaning responsibilities.
• Support retail sales and maintain retail area appearance and inventory.
• Assist with retention initiatives and member relationship building.
• Support community events, partnerships, and studio promotions.
• Complete assigned operational tasks and support overall studio organization.
• Utilize Club Ready software for scheduling, reporting, and member management.
• Support evening and weekend studio operations during high-traffic hours.

• Excellent sales, communication, and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable with sales outreach and relationship-based selling.
• Ability to work independently and collaboratively in a team environment.
• Professional, reliable, positive, and self-motivated.
• Evening and weekend availability strongly preferred.
• Fitness, hospitality, retail, or wellness experience preferred but not required.

• Competitive hourly pay based on experience.
• Monthly Bonus opportunities.
• Discounted Club Pilates membership.
• Positive, team-oriented boutique studio culture.
• Growth opportunities within studio leadership and sales.

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